SMS Delivery Delays from a Subset of Twilio Short Codes to Dish United States

Incident

August 03, 8:04pm

SMS Delivery Delays from a Subset of Twilio Short Codes to Dish United States

Status: closed

Start: August 03, 10:40am

End: August 03, 8:04pm

Duration: 9 hours 23 minutes

Affected Components:

3rd Party Providers Twilio SMS Short Code, North America

Investigating

August 03, 10:40am

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

August 03, 11:40am

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

August 03, 1:46pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Identified

August 03, 5:52pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Resolved

August 03, 8:04pm

The incident has been resolved and the investigation of the degradation will be continued over: https://status.twilio.com/incidents/jzmny86q8wvk.