SMS Delivery Delays and Failures from Twilio Long Codes to Cellularone NE Arizona United States

Incident
August 08, 3:26pm

SMS Delivery Delays and Failures from Twilio Long Codes to Cellularone NE Arizona United States

Status: closed
Start: August 08, 7:29am
End: August 08, 3:26pm
Duration: 7 hours 56 minutes
Affected Components:
3rd Party Providers Twilio SMS Long Code, North America
Investigating

August 08, 7:29am

August 08, 7:29am

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to Cellularone NE Arizona network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

August 08, 8:29am

August 08, 8:29am

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to Cellularone NE Arizona network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

August 08, 10:35am

August 08, 10:35am

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to Cellularone NE Arizona network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Identified

August 08, 11:23am

August 08, 11:23am

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to Cellularone NE Arizona network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

August 08, 12:25pm

August 08, 12:25pm

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to Cellularone NE Arizona network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Monitoring

August 08, 2:22pm

August 08, 2:22pm

We have observed a recovery in SMS delivery from Twilio Long Codes to Cellularone NE Arizona network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Resolved

August 08, 3:26pm

August 08, 3:26pm

The incident has been resolved and SMS delivery from Twilio Long Codes to Cellularone NE Arizona network subscribers in the United States is operating normally.