MMS Delivery Receipt Delays from a Subset of Twilio Long Codes to AT&T United States

Incident
August 11, 1:35am

MMS Delivery Receipt Delays from a Subset of Twilio Long Codes to AT&T United States

Status: closed
Start: August 10, 7:45pm
End: August 11, 1:35am
Duration: 5 hours 49 minutes
Affected Components:
3rd Party Providers Twilio MMS Long Code, North America
Investigating

August 10, 7:45pm

August 10, 7:45pm

Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

August 10, 7:50pm

August 10, 7:50pm

Twilio customers may be experiencing MMS delivery receipt delays from Twilio to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

August 10, 8:50pm

August 10, 8:50pm

Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

Monitoring

August 10, 10:38pm

August 10, 10:38pm

We have observed a recovery in MMS delivery receipts from a subset of Twilio Long Codes to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Monitoring

August 11, 12:44am

August 11, 12:44am

We have observed a recovery in MMS delivery receipts from a subset of Twilio Long Codes to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Resolved

August 11, 1:35am

August 11, 1:35am

The incident has been resolved and MMS delivery receipts from a subset of Twilio Long Codes to AT&T network subscribers in the United States is operating normally.