MMS Delivery Receipt Delays from a Subset of Twilio Long Codes to C-Spire United States

Incident
August 18, 10:30pm

MMS Delivery Receipt Delays from a Subset of Twilio Long Codes to C-Spire United States

Status: closed
Start: August 18, 4:09pm
End: August 18, 10:30pm
Duration: 6 hours 20 minutes
Affected Components:
3rd Party Providers Twilio MMS Long Code, North America
Investigating

August 18, 4:09pm

August 18, 4:09pm

Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

August 18, 4:11pm

August 18, 4:11pm

Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

August 18, 5:13pm

August 18, 5:13pm

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Monitoring

August 18, 6:54pm

August 18, 6:54pm

We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Monitoring

August 18, 8:55pm

August 18, 8:55pm

We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Resolved

August 18, 10:30pm

August 18, 10:30pm

The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States is operating normally.