SMS Delivery Failures From a Subset of Twilio Long Codes to Bell Aliant Canada

Incident

August 19, 10:48am

SMS Delivery Failures From a Subset of Twilio Long Codes to Bell Aliant Canada

Status: closed

Start: August 19, 5:40am

End: August 19, 10:48am

Duration: 5 hours 7 minutes

Affected Components:

3rd Party Providers Twilio SMS Long Code, North America

Investigating

August 19, 5:40am

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Bell Aliant network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

August 19, 6:41am

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Bell Aliant network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Monitoring

August 19, 8:44am

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Bell Aliant network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Monitoring

August 19, 10:46am

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Bell Aliant network subscribers in Canada and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Resolved

August 19, 10:48am

The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Bell Aliant network subscribers in Canada is operating normally.