MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in United States

Incident

August 19, 11:13pm

MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in United States

Status: closed

Start: August 19, 4:34pm

End: August 19, 11:13pm

Duration: 6 hours 38 minutes

Affected Components:

3rd Party Providers Twilio MMS Long Code, North America

Investigating

August 19, 4:34pm

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

August 19, 4:46pm

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

August 19, 5:48pm

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Monitoring

August 19, 7:09pm

We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Monitoring

August 19, 9:10pm

We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Resolved

August 19, 11:13pm

The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to network subscribers on affected networks in the United States is operating normally.