SMS Delivery Delays From a Subset of Twilio Short Codes to T-Mobile United States

Incident

August 20, 12:07pm

SMS Delivery Delays From a Subset of Twilio Short Codes to T-Mobile United States

Status: closed

Start: August 20, 8:32am

End: August 20, 12:07pm

Duration: 3 hours 34 minutes

Affected Components:

3rd Party Providers Twilio SMS Short Code, North America

Investigating

August 20, 8:32am

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

August 20, 9:35am

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Monitoring

August 20, 10:05am

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Resolved

August 20, 12:07pm

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States is operating normally.