MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Verizon Wireless United States

Incident
August 25, 8:12am

MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Verizon Wireless United States

Status: closed
Start: August 25, 4:24am
End: August 25, 8:12am
Duration: 3 hours 47 minutes
Affected Components:
3rd Party Providers Twilio MMS Short Code, North America
Investigating

August 25, 4:24am

August 25, 4:24am

Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to Verizon Wireless network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

August 25, 5:02am

August 25, 5:02am

Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to Verizon Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring

August 25, 6:03am

August 25, 6:03am

We have observed a recovery in MMS delivery receipts from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Resolved

August 25, 8:12am

August 25, 8:12am

The incident has been resolved and MMS delivery receipts from a subset of Twilio Short Codes to Verizon network subscribers in the United States is operating normally.