SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

Incident

September 02, 8:20am

SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

Status: in progress

Start: September 02, 7:13am

Affected Components:

3rd Party Providers Twilio SMS Short Code, North America

Identified

September 02, 7:13am

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring

September 02, 8:20am

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.