SMS Delivery Delays From a Subset of Twilio Short Codes to Multiple Networks in United States

Incident
September 01, 4:04am

SMS Delivery Delays From a Subset of Twilio Short Codes to Multiple Networks in United States

Status: closed
Start: August 31, 10:45am
End: September 01, 4:04am
Duration: 17 hours 18 minutes
Affected Components:
3rd Party Providers Twilio SMS Short Code, North America
Investigating

August 31, 10:45am

August 31, 10:45am

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

August 31, 11:51am

August 31, 11:51am

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

August 31, 11:56am

August 31, 11:56am

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

August 31, 1:02pm

August 31, 1:02pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

August 31, 3:02pm

August 31, 3:02pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Identified

August 31, 7:07pm

August 31, 7:07pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Monitoring

September 01, 1:57am

September 01, 1:57am

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Resolved

September 01, 4:04am

September 01, 4:04am

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.