SMS Delivery Delays from a Subset of Twilio Toll-Free Numbers to Bell Mobility Canada

Incident
August 29, 7:01am

SMS Delivery Delays from a Subset of Twilio Toll-Free Numbers to Bell Mobility Canada

Status: closed
Start: August 29, 1:50am
End: August 29, 7:01am
Duration: 5 hours 10 minutes
Affected Components:
3rd Party Providers Twilio SMS Toll-Free, North America
Investigating

August 29, 1:50am

August 29, 1:50am

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Toll-Free Numbers to Bell Mobility network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

August 29, 2:02am

August 29, 2:02am

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Toll-Free Numbers to Bell Mobility network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

August 29, 3:02am

August 29, 3:02am

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Toll-Free Numbers to Bell Mobility network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Monitoring

August 29, 4:56am

August 29, 4:56am

We have observed a recovery in SMS delivery from a subset of Twilio Toll-Free Numbers to Bell Mobility network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Resolved

August 29, 7:01am

August 29, 7:01am

The incident has been resolved and SMS delivery from a subset of Twilio Toll-Free Numbers to Bell Mobility network subscribers in Canada is operating normally.