MMS Delivery Delays from Twilio Long Codes to Rogers Wireless Canada

Incident

September 17, 11:18pm

MMS Delivery Delays from Twilio Long Codes to Rogers Wireless Canada

Status: closed

Start: September 16, 11:44am

End: September 17, 11:18pm

Duration: 1 day 11 hours 33 minutes

Affected Components:

3rd Party Providers Twilio MMS Long Code, North America

Investigating

September 16, 11:44am

Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

September 16, 11:48am

Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers Wireless network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

September 16, 12:48pm

Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers Wireless network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

September 16, 2:50pm

Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers Wireless network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Identified

September 16, 6:52pm

Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers Wireless network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Identified

September 17, 2:52am

Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers Wireless network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Monitoring

September 17, 6:14pm

We have observed a recovery in MMS delivery from Twilio Long Codes to Rogers Wireless network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Monitoring

September 17, 8:15pm

We have observed a recovery in MMS delivery from Twilio Long Codes to Rogers Wireless network subscribers in Canada and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Resolved

September 17, 11:18pm

The incident has been resolved and MMS delivery from Twilio Long Codes to Rogers Wireless network subscribers in Canada is operating normally.