MMS Delivery Failures from a Subset of Twilio Short Codes to Multiple Networks in United States

Incident

September 17, 4:25pm

MMS Delivery Failures from a Subset of Twilio Short Codes to Multiple Networks in United States

Status: closed

Start: September 17, 11:11am

End: September 17, 4:25pm

Duration: 5 hours 13 minutes

Affected Components:

3rd Party Providers Twilio MMS Short Code, North America

Investigating

September 17, 11:11am

Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

September 17, 12:12pm

Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Monitoring

September 17, 1:53pm

We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Resolved

September 17, 4:25pm

The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to affected networks in the United States is operating normally.