MMS Delivery Delyas and Failures from a Subset Of Twilio Longcode to Optus Australia

Incident

September 17, 10:28am

MMS Delivery Delyas and Failures from a Subset Of Twilio Longcode to Optus Australia

Status: closed

Start: September 17, 6:19am

End: September 17, 10:28am

Duration: 4 hours 9 minutes

Affected Components:

3rd Party Providers Twilio MMS Long Code, North America

Investigating

September 17, 6:19am

Twilio customers may be experiencing MMS delivery failures from Twilio to Optus network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

September 17, 7:26am

Twilio customers may be experiencing MMS delivery delays and failures from a Subset Of Twilio Longcode to Optus network subscribers in Australia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring

September 17, 8:26am

We have observed a recovery in MMS delivery from Twilio Long Codes to Optus network subscribers in Australia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Resolved

September 17, 10:28am

The incident has been resolved and MMS delivery from Twilio Long Codes to Optus network subscribers is operating normally.