SMS Delivery Failures From Twilio Alphanumeric Sender IDs to Multiple Networks in Multiple Countries

Incident
September 23, 4:10pm

SMS Delivery Failures From Twilio Alphanumeric Sender IDs to Multiple Networks in Multiple Countries

Status: closed
Start: September 23, 6:58am
End: September 23, 4:10pm
Duration: 9 hours 11 minutes
Affected Components:
3rd Party Providers Twilio SMS Long Code, North America SMS Short Code, North America SMS Toll-Free, North America
Investigating

September 23, 6:58am

September 23, 6:58am

Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

September 23, 7:14am

September 23, 7:14am

Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

September 23, 8:15am

September 23, 8:15am

Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

September 23, 10:15am

September 23, 10:15am

Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender Type to multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Monitoring

September 23, 2:11pm

September 23, 2:11pm

We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender Type to multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Resolved

September 23, 4:10pm

September 23, 4:10pm

The incident has been resolved and SMS delivery from Twilio to affected countries is operating normally.