SMS Delivery Delays from a Subset of Twilio Short Codes to Cellularone NE Arizona United States

Incident

September 25, 6:23pm

SMS Delivery Delays from a Subset of Twilio Short Codes to Cellularone NE Arizona United States

Status: closed

Start: September 24, 10:24pm

End: September 25, 6:23pm

Duration: 19 hours 58 minutes

Affected Components:

3rd Party Providers Twilio SMS Short Code, North America

Investigating

September 24, 10:24pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

September 24, 11:24pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

September 25, 1:24am

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Identified

September 25, 5:33am

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

September 25, 6:34am

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

September 25, 8:35am

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Identified

September 25, 12:35pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Monitoring

September 25, 4:15pm

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Resolved

September 25, 6:23pm

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States is operating normally.