500 Errors for Conversation Update

Informational

October 02, 3:52pm

500 Errors for Conversation Update

Status: closed

Date: October 02, 2:29pm

End: October 02, 3:52pm

Duration: 1 hour 22 minutes

Affected Components:

3rd Party Providers Twilio SMS Long Code, North America MMS Long Code, North America SMS Short Code, North America MMS Short Code, North America SMS Toll-Free, North America MMS Toll-Free Text-to-Speech TwiML

Investigating

October 02, 2:29pm

Our engineers have identified the issue regarding conversation updates. Customer may experincine issues when updating and deleting conversation and creating messages.

Investigating

October 02, 2:44pm

We are continuing to investigate this issue.

Monitoring

October 02, 3:27pm

Updates in Conversations are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Resolved

October 02, 3:52pm

The issues with updates have been resolved and Conversations Classic is operating normally at this time.