SMS Delivery Delays from a Subset of Twilio Short Codes to Onvoy Spectrum Mobile United States

Incident

October 09, 11:50am

SMS Delivery Delays from a Subset of Twilio Short Codes to Onvoy Spectrum Mobile United States

Status: closed

Start: October 09, 8:59am

End: October 09, 11:50am

Duration: 2 hours 50 minutes

Affected Components:

3rd Party Providers Twilio SMS Short Code, North America

Investigating

October 09, 8:59am

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Onvoy Spectrum Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

October 09, 10:05am

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Onvoy Spectrum Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

October 09, 11:42am

We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.

Monitoring

October 09, 11:50am

We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.

Resolved

October 09, 11:50am

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Onvoy Spectrum Mobile network subscribers in the United States is operating normally.