MMS Delivery Delays From a Subset of Twilio Long Codes to C-Spire United States

Incident
October 12, 3:56pm

MMS Delivery Delays From a Subset of Twilio Long Codes to C-Spire United States

Status: in progress
Start: October 12, 10:38am
Affected Components:
3rd Party Providers Twilio MMS Long Code, North America
Investigating

October 12, 10:38am

October 12, 10:38am

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

October 12, 10:41am

October 12, 10:41am

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

October 12, 11:41am

October 12, 11:41am

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

October 12, 1:41pm

October 12, 1:41pm

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Monitoring

October 12, 3:56pm

October 12, 3:56pm

We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.