SMS Delivery Delays from a Subset of Twilio Short Codes to Verizon United States

Incident

October 16, 2:41pm

SMS Delivery Delays from a Subset of Twilio Short Codes to Verizon United States

Status: in progress

Start: October 16, 12:56pm

Affected Components:

3rd Party Providers Twilio SMS Short Code, North America

Investigating

October 16, 12:56pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

October 16, 12:57pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring

October 16, 1:59pm

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Monitoring

October 16, 2:41pm

We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.