On Call Engineers are Investigating Errors with the Virtual Phone in Legacy Console
Informational
October 16, 7:58pm
On Call Engineers are Investigating Errors with the Virtual Phone in Legacy Console
Status: closed
Date:
October 16, 7:47pm
End:
October 16, 7:58pm
Duration: 10 minutes
Affected Components:
3rd Party Providers
Twilio
SMS Long Code, North America
MMS Long Code, North America
SMS Short Code, North America
MMS Short Code, North America
SMS Toll-Free, North America
MMS Toll-Free
Text-to-Speech
TwiML
Investigating
October 16, 7:47pm
October 16, 7:47pm
Our monitoring systems have detected a potential issue with the Virtual Phone feature in Legacy Console. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Resolved
October 16, 7:58pm
October 16, 7:58pm
We have fully investigated the Virtual Phone reply issue triggered by our automated alert, and it was determined that there is minimal customer impact with resolution confirmed. All systems are operational.