MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States

Incident
October 20, 1:01am

MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States

Status: closed
Start: October 19, 4:26pm
End: October 20, 1:01am
Duration: 8 hours 34 minutes
Affected Components:
3rd Party Providers Twilio MMS Long Code, North America
Investigating

October 19, 4:26pm

October 19, 4:26pm

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

October 19, 5:27pm

October 19, 5:27pm

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

October 19, 5:36pm

October 19, 5:36pm

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

October 19, 6:37pm

October 19, 6:37pm

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

October 19, 8:46pm

October 19, 8:46pm

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Monitoring

October 19, 11:10pm

October 19, 11:10pm

We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Resolved

October 20, 1:01am

October 20, 1:01am

The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States is operating normally.