SMS Delivery Delays From a Subset of Twilio Short Codes to Telnyx LLC United States

Incident
October 20, 4:00pm

SMS Delivery Delays From a Subset of Twilio Short Codes to Telnyx LLC United States

Status: closed
Start: October 20, 1:16pm
End: October 20, 4:00pm
Duration: 2 hours 43 minutes
Affected Components:
3rd Party Providers Twilio SMS Short Code, North America
Investigating

October 20, 1:16pm

October 20, 1:16pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telnyx LLC network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

October 20, 1:20pm

October 20, 1:20pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telnyx network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring

October 20, 1:59pm

October 20, 1:59pm

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Telnyx network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Resolved

October 20, 4:00pm

October 20, 4:00pm

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Telnyx network subscribers in the United States is operating normally.