Potential Issue with Realtime Transcriptions and Deepgram

Informational

October 22, 2:08pm

Potential Issue with Realtime Transcriptions and Deepgram

Status: closed

Date: October 22, 12:32pm

End: October 22, 2:08pm

Duration: 1 hour 35 minutes

Affected Components:

3rd Party Providers Twilio SMS Long Code, North America MMS Long Code, North America SMS Short Code, North America MMS Short Code, North America SMS Toll-Free, North America MMS Toll-Free Text-to-Speech TwiML

Investigating

October 22, 12:32pm

Our monitoring systems have detected a potential issue with realtime transcription and Deepgram. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Monitoring

October 22, 1:38pm

We have mitigated the issue and are monitoring system performance. Speech recognition for Voice calls is returning to normal. We will provide another update in 30 minutes or as soon as more information becomes available.

Resolved

October 22, 2:08pm

The issue affecting realtime transcriptions and Deepgram has been resolved, and the service is functioning normally at this time.