Issue with 500 Errors on Porting Request Submissions
Issue with 500 Errors on Porting Request Submissions
October 22, 1:10pm
October 22, 1:10pm
Our monitoring systems have detected a potential issue with porting request submissions returning 500 errors. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
October 22, 1:24pm
October 22, 1:24pm
We are observing an issue with 500 Errors on Porting Request Submissions. This issue is affecting the Port-in US Toll-free and Port a number tabs. The Port-in US Local tab is still currently functional and the Port-in API is still functional. We expect to provide another update in 1 hour or as soon as more information becomes available.
October 22, 2:16pm
October 22, 2:16pm
We have identified the issue with 500 Errors on Porting Request Submissions. This issue is affecting wireless only submissions on the Port-in US Toll-free and Port a number tabs. The Port-in US Local tab is still currently functional and the Port-in API is still functional. We are actively working to resolve this issue. If customers have an urgent porting request, they can submit it manually by sending an email to porting@twilio.com at this time. We will provide another update in 2 hours or as soon as additional information is available.
October 22, 3:03pm
October 22, 3:03pm
We have started seeing recovery for the issue with 500 errors on porting request submissions. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
October 22, 3:30pm
October 22, 3:30pm
We are no longer experiencing an issue with 500 errors on porting request submissions. This incident has been resolved.