SMS Delivery Delays and Failures from a Subset of Twilio Short Codes to Docomo Pacific United States

Incident

October 26, 4:57pm

SMS Delivery Delays and Failures from a Subset of Twilio Short Codes to Docomo Pacific United States

Status: in progress

Start: October 26, 3:50pm

Affected Components:

3rd Party Providers Twilio SMS Short Code, North America

Investigating

October 26, 3:50pm

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

October 26, 3:57pm

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

October 26, 4:57pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.