SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to AT&T United States

Incident
October 27, 11:30am

SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to AT&T United States

Status: in progress
Start: October 27, 8:58am
Affected Components:
3rd Party Providers Twilio SMS Long Code, North America
Investigating

October 27, 8:58am

October 27, 8:58am

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

October 27, 10:05am

October 27, 10:05am

Twilio customers may be experiencing SMS and MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

October 27, 10:28am

October 27, 10:28am

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team is continuing to investigate this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

October 27, 11:06am

October 27, 11:06am

wilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team is continuing to investigate this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

October 27, 11:30am

October 27, 11:30am

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team is continuing to investigate this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Monitoring

October 27, 11:30am

October 27, 11:30am

We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.