MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile United States

Incident
October 29, 12:01am

MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile United States

Status: in progress
Start: October 28, 8:51pm
Affected Components:
3rd Party Providers Twilio MMS Short Code, North America
Investigating

October 28, 8:51pm

October 28, 8:51pm

Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

October 28, 8:54pm

October 28, 8:54pm

Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

October 28, 9:56pm

October 28, 9:56pm

Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

October 29, 12:01am

October 29, 12:01am

Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.