MMS Delivery Delays and Failures from a Subset of Twilio Long Codes and Short Codes to Multiple Networks in United States

Incident

November 03, 2:07pm

MMS Delivery Delays and Failures from a Subset of Twilio Long Codes and Short Codes to Multiple Networks in United States

Status: in progress

Start: November 03, 9:51am

Affected Components:

3rd Party Providers Twilio MMS Long Code, North America MMS Short Code, North America

Investigating

November 03, 9:51am

Twilio customers may be experiencing MMS delivery delays and delivery failures from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

November 03, 10:52am

Twilio customers may be experiencing MMS delivery delays and delivery failures from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

November 03, 11:48am

Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to T-Mobile and Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

November 03, 12:48pm

Twilio customers may be experiencing MMS delivery delays and MMS delivery failures from a subset of Twilio Short Codes to T-Mobile and Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Monitoring

November 03, 2:07pm

We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to T-Mobile and Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.