SMS Delivery Receipt Delays from a Subset of Twilio Long Codes and Short Codes to Multiple Networks in United States

Incident
November 08, 12:13pm

SMS Delivery Receipt Delays from a Subset of Twilio Long Codes and Short Codes to Multiple Networks in United States

Status: closed
Start: November 07, 2:37pm
End: November 08, 12:13pm
Duration: 21 hours 36 minutes
Affected Components:
3rd Party Providers Twilio SMS Long Code, North America SMS Short Code, North America
Investigating

November 07, 2:37pm

November 07, 2:37pm

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

November 07, 2:45pm

November 07, 2:45pm

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

November 07, 3:45pm

November 07, 3:45pm

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

November 07, 5:46pm

November 07, 5:46pm

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

Identified

November 07, 9:47pm

November 07, 9:47pm

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

Identified

November 08, 5:53am

November 08, 5:53am

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.

Monitoring

November 08, 10:04am

November 08, 10:04am

We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Resolved

November 08, 12:13pm

November 08, 12:13pm

The incident has been resolved and SMS delivery receipts from a subset of Twilio Long Codes and Short Codes to affected networks in the United States are operating normally.