[upcoming] Twilio is conducting a planned maintenance from 24 June 2026 at 20:00 PDT until 25 June 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.

[upcoming] Twilio is conducting a planned maintenance from 17 June 2026 at 20:00 PDT until 18 June 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.

[upcoming] Twilio is conducting a planned maintenance from 10 June 2026 at 20:00 PDT until 11 June 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.

[upcoming] Twilio is conducting a planned maintenance from 03 June 2026 at 20:00 PDT until 04 June 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.

Our monitoring systems have detected a potential issue with One Console Voice SIP Domain regional pages. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

[in progress] Customers trying access SIP Domains details created on au1 and ie1 regions are facing an error that prevents the details from being displayed on OneConsole. We expect to provide another update in 1 hour or as soon as more information becomes available.

[in progress] Our MMS carrier partner in the United States is conducting a planned maintenance from 18 May 2026 at 21:00 PDT until 19 May 2026 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets.

Our monitoring systems have detected a potential issue with a small percentage of text to speech messages could be dropped. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

We're seeing failures on text-to-speech, using Google Standard model are intermittently failing. We expect to provide another update in 1 hours or as soon as more information becomes available.

Text-to-speech using Google Standard model are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Our monitoring systems have detected a potential issue with Conversation intelligence v2 Dynamo db failures. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Some customers experienced issues retrieving transcripts between 15:04 and 15:46 UTC due to an issue with one of our Transcript Store services, this is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Our monitoring systems have detected a potential issue with Credit cards will not be charged for PAYG. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Our engineering team has identified an issue affecting customer low balance notifications and the automatic balance recharge feature. We are actively working to deploy a fix. We will provide an update in 1 hour, or sooner if additional information becomes available.

We are still investigating an issue affecting customer low balance notifications and the automatic balance recharge feature. We are actively working to deploy a fix. We will provide an update in 2 hours, or sooner if additional information becomes available.

Our engineering team has identified an issue affecting customer low balance notifications and the automatic balance recharge feature. We are actively working to deploy a fix. We will provide an update in 1 hour, or sooner if additional information becomes available.

Our engineers have implemented a fix and we are now seeing billing processing as expected. We are monitoring system performance and will provide another update in 2 hours or as soon as more information becomes available.

Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 2 hours or as soon as more information becomes available.

Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 1 hour or as soon as more information becomes available.

[in progress] Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 4 hours or as soon as more information becomes available.

Few customers may have experienced failures in Messaging Insights between May 7, 2026 23:45 UTC and May 8, 2026 00:20 UTC, caused by a AWS outage. The impact has been mitigated.