API

Medallia Concierge Environment Maintenance (app-4.zingle.sea1.medallia.com)
June 09, 1:00am
app-4.zingle.sea1.medallia.com Web Inbox SMS Messaging Zings Analytics API Hospitality Integration System
 
Jun-9, 1:00am

The Medallia Concierge environment [app-4.zingle.sea1.medallia.com] will be undergoing maintenance on Tuesday, June 9, from 1:00am - 5:00am ET. (10pm PT, June 8)

During this maintenance window, no downtime is expected, and users may continue to access and use the Concierge app. Some users may see intermittent connection delays or errors,  however any unavailability is expected to be brief and temporary.

We will work to complete this required maintenance as soon as possible.  If you have any questions please reach out to Technical Support by going to Help > Chat With Us.

 
Jun-9, 5:00am
The planned maintenance is now complete. If your Concierge service experiences any errors or interruption of service, please contact Medallia Technical Support  by going to Help > Chat With Us .

Contact imports not being processed
May 11, 11:33am
app-1.zingle.sea1.medallia.com app-4.zingle.sea1.medallia.com Web Inbox Web Inbox SMS Messaging SMS Messaging Zings Zings Analytics Analytics API API Hospitality Integration System Hospitality Integration System
 
May-11, 11:33am

We are currently experiencing an issue that is affecting manual Contact Imports within Concierge.
Please note that CSV imports via email and SFTP are not impacted and continue to function normally. However, manual uploads may fail to process at this time.
Our engineering team is actively working on a fix to restore full functionality. We apologize for any inconvenience and will provide further updates as they become available.

 
May-11, 4:39pm

We are no longer experiencing an issue for manual Contact Imports within Concierge. Our engineering tea, has validated the fix and restored full functionality. 
Thanks for your patience as we restored access to your services. 

Medallia Concierge: Maintenance and Downtime - April 9, 2025
April 09, 4:30am
app.zingle.me app-1.zingle.sea1.medallia.com app-4.zingle.sea1.medallia.com Mobile Apps Web Inbox iOS App Web Inbox Web Inbox SMS Messaging Android App SMS Messaging SMS Messaging Zings Zings Zings Analytics Analytics Analytics API API API Hospitality Integration System Hospitality Integration System Hospitality Integration System
 
Apr-9, 4:30am
The Medallia Concierge application (app.zingle.me) will be undergoing system maintenance with downtime on April 9, 2025 4:30am (1:30am PDT). Maintenance and downtime is scheduled to last approximately 30 minutes. During this time, the Concierge application will be offline, with the Inbox and Messaging functionality unavailable during these times. Inbound messages will receive an automated reply during this window to alert end users the service is undergoing maintenance, and will not appear in the Inbox. We will work to get your service back up and running as quickly as possible. If you have any questions, please reach out to our Technical Support team by going to Help > Chat With Us.
 
Apr-9, 4:30am
Maintenance will begin as scheduled in 60 minutes.
 
Apr-9, 4:30am
Scheduled maintenance is currently in progress. We will provide updates as necessary.
 
Apr-9, 5:00am
The scheduled maintenance has been completed.

Unable to access Concierge app
July 01, 7:56pm
app-4.zingle.sea1.medallia.com Web Inbox SMS Messaging Zings Analytics API Hospitality Integration System
 
Jul-1, 7:56pm
We have identified an issue impacting the Concierge App in the Hyatt Environment (app-4.zingle.sea1.medallia.com), where users are unable to access their services. We are actively investigating these issues and working on a resolution as soon as possible. We'll continue to post updates here as we have them and appreciate your patience.
 
Jul-1, 8:52pm
This incident has been resolved.

Medallia Concierge - Maintenance & Downtime Nov 30, 2023 (app-4.zingle.sea1.medallia.com)
November 30, 1:00am
app-4.zingle.sea1.medallia.com Web Inbox SMS Messaging Zings Analytics API Hospitality Integration System
 
Nov-30, 1:00am
The Medallia Concierge application (app-4.zingle.sea1.medallia.com) will be undergoing maintenance and will be offline on Thursday, Nov 30 starting at 1 am EDT (6am UTC). The Concierge Inbox, mobile apps, and automated messages will be unavailable for approximately 1-2 hours. Inbound messages received during this time will not appear in the Inbox. They will receive an automated reply to alert guests and end users that the service is undergoing maintenance. We will work to get the Concierge Application back up and running as quickly as possible. If you have any questions, please reach out to Technical Support by going to go to Help > Chat With Us
 
Nov-30, 1:00am
Maintenance will begin as scheduled in 60 minutes.
 
Nov-30, 1:00am
Scheduled maintenance is currently in progress. We will provide updates as necessary.
 
Nov-30, 3:01am
The scheduled maintenance has been completed.
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