app.zingle.me

App / Inbox Outage - Investigating
March 19, 1:53pm
app.zingle.me Analytics
 
Mar-19, 1:53pm

We have identified an issue impacting the Concierge App, where users are unable to access their Analytics page for Production environments. Our team is actively working on investigating and resolving these issues. Currently, the app may fail to load with an error message, or display a red network connection error, or not load without showing any error messages.

We'll continue to post updates as we have them. We appreciate your patience


 
Mar-19, 3:12pm

We've taken the necessary measures to resolve the issues affecting the Concierge App and are seeing the system recover. 

Users may need to refresh the page or re-open the Concierge App if they are still experiencing issues.

We're continuing to monitor system performance and ensure full recovery.


 
Mar-19, 6:10pm

We have confirmed that the Concierge App is fully restored and performing as expected. Following a period of monitoring, we verified that the underlying issue is resolved and system stability has been sustained.

We apologize for any disruption this may have caused and appreciate your patience.

app.zingle.me - CSV Imports via Email and SFTP are not working
January 30, 1:25pm
app.zingle.me Hospitality Integration System
 
Jan-30, 1:25pm

We're investigating an issue where CSV Imports via Email and SFTP are not working in the app.zingle.me environment. Manual CSV imports via UI are working (user-initiated), and imports from other integrations are also working (HotSOS, Opera, Infor)

Our team is actively investigating this issue and working to resolve this as soon as possible. We'll provide updates as they are available

 
Jan-30, 2:15pm

We have mitigated  the issue where CSV Imports via Email and SFTP was not working in the app.zingle.me environment. CSV imports are now processing, but users may see a delay in guest data updating.
Our team is actively monitoring the situation. We'll provide updates as they are available.

 
Jan-31, 11:30am

The CSV Imports via Email and SFTP in the app.zingle.me environment issue has been resolved. Thank you for your patience.

TEST INCIDENT: Concierge Status Page Test
December 04, 1:25pm
app.zingle.me Web Inbox SMS Messaging Zings Analytics API Hospitality Integration System
 
Dec-4, 1:25pm

This is only a test.

 
Dec-4, 1:27pm

Investigating update for this test.

 
Dec-4, 1:29pm

Monitoring update for this test.

 
Dec-4, 1:30pm

Resolved update for this test.

Medallia Concierge: Maintenance and Downtime - April 9, 2025
April 09, 4:30am
app.zingle.me app-1.zingle.sea1.medallia.com app-4.zingle.sea1.medallia.com Mobile Apps Web Inbox iOS App Web Inbox Web Inbox SMS Messaging Android App SMS Messaging SMS Messaging Zings Zings Zings Analytics Analytics Analytics API API API Hospitality Integration System Hospitality Integration System Hospitality Integration System
 
Apr-9, 4:30am
The Medallia Concierge application (app.zingle.me) will be undergoing system maintenance with downtime on April 9, 2025 4:30am (1:30am PDT). Maintenance and downtime is scheduled to last approximately 30 minutes. During this time, the Concierge application will be offline, with the Inbox and Messaging functionality unavailable during these times. Inbound messages will receive an automated reply during this window to alert end users the service is undergoing maintenance, and will not appear in the Inbox. We will work to get your service back up and running as quickly as possible. If you have any questions, please reach out to our Technical Support team by going to Help > Chat With Us.
 
Apr-9, 4:30am
Maintenance will begin as scheduled in 60 minutes.
 
Apr-9, 4:30am
Scheduled maintenance is currently in progress. We will provide updates as necessary.
 
Apr-9, 5:00am
The scheduled maintenance has been completed.

Concierge Inbox Issues [app.zingle.me]
February 07, 10:14am
app.zingle.me Web Inbox SMS Messaging API
 
Feb-7, 10:14am
We've taken the necessary measures to resolve the issues affecting the Concierge App and are seeing the system recover. Users may need to refresh the page or re-open the Concierge App if they are still experiencing issues. We're continuing to monitor system performance and ensure full recovery.
 
Feb-7, 1:47pm
This incident has been resolved.

Inbound and Outbound Message Issues in app.zingle.me
January 28, 7:35am
app.zingle.me SMS Messaging
 
Jan-28, 7:35am
We have been alerted of an issue where outbound messages are not sending for a number of services in the app.zingle.me environment. Our engineering team is actively investigating this issue and working on a resolution. We'll continue to post updates as we have them. We appreciate your patience
 
Jan-28, 7:58am
We've identified the source and nature of the issue and are continuing to work towards a resolution. At this time inbound and outbound messages in the app.zingle.me environment are impacted. We will provide another update as soon as we have additional information.
 
Jan-28, 9:00am
A fix has been implemented and we are seeing successful recovery of inbound and outbound messaging functionality. In addition to inbound and outbound message issues, certain actions in the the web app may not have been not working. Users can refresh the page or close and re-open the Concierge App to ensure the issues are resolved. We're continuing to monitor system performance to ensure full recovery.
 
Jan-28, 12:21pm
This incident has been resolved.

SFTP Contact Imports Issues
January 02, 11:14am
app.zingle.me Hospitality Integration System
 
Jan-2, 11:14am
We are aware of an issue affecting SFTP contact imports and actively working on a resolution. Our team is actively working on investigating this issue.
 
Jan-2, 12:35pm
We are continuing to investigate this issue.
 
Jan-2, 2:02pm
The issue has been identified and a fix is being implemented.
 
Jan-2, 2:03pm
A fix has been implemented and we are monitoring the results.
 
Jan-2, 5:08pm
This incident has been resolved.

CSV Contact Import Delays (app.zingle.me)
July 31, 9:43am
app.zingle.me Zings Hospitality Integration System
 
Jul-31, 9:43am
We are aware of an issue affecting CSV contact imports (Email and SFTP CSV files), which may be causing delays in the app.zingle.me environment. We're actively working on a resolution, and will continue to provide updates as we have them.
 
Jul-31, 10:37am
We've identified the source of the issues impacting contact imports, and have implemented a fix to resolve it. We are continuing to monitor services to ensure full recovery. Some services may continue to experience delayed contact imports as the system recovers. Any service seeing contact imports not working should reach out to Support for assistance.
 
Jul-31, 3:07pm
This incident has been resolved.

Outbound and Inbound Message Issues
July 18, 12:32pm
app.zingle.me Web Inbox SMS Messaging
 
Jul-18, 12:32pm
We are actively investigating reports of outbound and inbound messages not working. Our engineering teams have been alerted and are working to identify these issues. We'll provide updates as they are available
 
Jul-18, 12:53pm
A fix has been implemented by our engineering team and we are starting to see recovery and successful messages being sent and received. We will continue to monitor and update this issue as we have additional updates.
 
Jul-18, 1:01pm
This incident has been resolved.

Concierge App Loading Issues
July 02, 7:31am
app.zingle.me app-4.zingle.sea1.medallia.com Web Inbox Web Inbox
 
Jul-2, 7:31am
We are currently investigating this issue.
 
Jul-2, 7:32am
We have identified an issue impacting the Concierge App, where users are unable to access their Concierge Inbox. Our team is actively working on investigating and resolving these issues. Currently, the app may fail to load with an error message, display a red network connection error, or simply fail to send and receive messages. We'll continue to post updates as we have them. We appreciate your patience
 
Jul-2, 7:32am
This incident has been resolved.
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