SMS Messaging
December 04, 1:25pm
app.zingle.me
Web Inbox
SMS Messaging
Zings
Analytics
API
Hospitality Integration System
Dec-4, 1:25pm
This is only a test.
Dec-4, 1:27pm
Investigating update for this test.
Dec-4, 1:29pm
Monitoring update for this test.
Dec-4, 1:30pm
Resolved update for this test.
April 09, 4:30am
app.zingle.me
app-1.zingle.sea1.medallia.com
app-4.zingle.sea1.medallia.com
Mobile Apps
Web Inbox
iOS App
Web Inbox
Web Inbox
SMS Messaging
Android App
SMS Messaging
SMS Messaging
Zings
Zings
Zings
Analytics
Analytics
Analytics
API
API
API
Hospitality Integration System
Hospitality Integration System
Hospitality Integration System
Apr-9, 4:30am
The Medallia Concierge application (app.zingle.me) will be undergoing system maintenance with downtime on April 9, 2025 4:30am (1:30am PDT). Maintenance and downtime is scheduled to last approximately 30 minutes.
During this time, the Concierge application will be offline, with the Inbox and Messaging functionality unavailable during these times.
Inbound messages will receive an automated reply during this window to alert end users the service is undergoing maintenance, and will not appear in the Inbox.
We will work to get your service back up and running as quickly as possible. If you have any questions, please reach out to our Technical Support team by going to Help > Chat With Us.
Apr-9, 4:30am
Maintenance will begin as scheduled in 60 minutes.
Apr-9, 4:30am
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr-9, 5:00am
The scheduled maintenance has been completed.
February 07, 10:14am
app.zingle.me
Web Inbox
SMS Messaging
API
Feb-7, 10:14am
We've taken the necessary measures to resolve the issues affecting the Concierge App and are seeing the system recover.
Users may need to refresh the page or re-open the Concierge App if they are still experiencing issues.
We're continuing to monitor system performance and ensure full recovery.
Feb-7, 1:47pm
This incident has been resolved.
January 28, 7:35am
app.zingle.me
SMS Messaging
Jan-28, 7:35am
We have been alerted of an issue where outbound messages are not sending for a number of services in the app.zingle.me environment. Our engineering team is actively investigating this issue and working on a resolution.
We'll continue to post updates as we have them. We appreciate your patience
Jan-28, 7:58am
We've identified the source and nature of the issue and are continuing to work towards a resolution. At this time inbound and outbound messages in the app.zingle.me environment are impacted. We will provide another update as soon as we have additional information.
Jan-28, 9:00am
A fix has been implemented and we are seeing successful recovery of inbound and outbound messaging functionality.
In addition to inbound and outbound message issues, certain actions in the the web app may not have been not working. Users can refresh the page or close and re-open the Concierge App to ensure the issues are resolved.
We're continuing to monitor system performance to ensure full recovery.
Jan-28, 12:21pm
This incident has been resolved.
July 18, 12:32pm
app.zingle.me
Web Inbox
SMS Messaging
Jul-18, 12:32pm
We are actively investigating reports of outbound and inbound messages not working. Our engineering teams have been alerted and are working to identify these issues. We'll provide updates as they are available
Jul-18, 12:53pm
A fix has been implemented by our engineering team and we are starting to see recovery and successful messages being sent and received. We will continue to monitor and update this issue as we have additional updates.
Jul-18, 1:01pm
This incident has been resolved.
June 12, 8:03pm
app.zingle.me
Web Inbox
SMS Messaging
Jun-12, 8:03pm
We're aware of an issue where Zingle Shortened URLs are timing out (ie https //zngl.me/xyzpage). Impact at this time is limited to URLs sent in outbound messages only. This appears to be infrequent & intermittent, most requests should still be successful.
Our teams are actively investigating and working on a resolution.
Jun-12, 8:40pm
A fix has been implemented and we are monitoring the results.
Jun-13, 12:28pm
This incident has been resolved.
May 08, 9:17am
app.zingle.me
SMS Messaging
May-8, 9:17am
We are currently investigating an issue with outbound messages not being sent from Concierge. Our development team has been alerted and is currently looking into the issue for a fix. Once we have more information we will update. Apologies for the issue and thank you for your patience.
May-8, 10:55am
A fix has been implemented by our Development team and we are continuing to monitor as we are now seeing successful messages both sent and received. We will continue to update on this issue, thanks for your patience.
May-8, 5:06pm
This incident has been resolved.
April 24, 7:00am
app.zingle.me
Web Inbox
SMS Messaging
Zings
Analytics
API
Hospitality Integration System
Apr-24, 7:00am
The Medallia Concierge application (app.zingle.me) will be undergoing system maintenance with downtime on Wednesday, April 24, 2024, starting at 7 am EDT (4 am PDT). Maintenance and downtime is scheduled to last approximately 1 hour.
During this time, the Concierge application will be offline, with the Inbox and Messaging functionality unavailable during this time.
Inbound messages received during this time will not appear in the Inbox but will receive an automated reply to alert end users that the service is undergoing maintenance.
We will work to get your service back up and running as quickly as possible. If you have any questions, please reach out to our Technical Support team by going to Help > Chat With Us.
Apr-24, 7:00am
Maintenance will begin as scheduled in 60 minutes.
Apr-24, 7:00am
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr-24, 7:45am
Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr-24, 8:07am
The scheduled maintenance has been completed.
April 17, 7:00am
app.zingle.me
Web Inbox
SMS Messaging
Zings
Analytics
API
Hospitality Integration System
Apr-17, 7:00am
The Medallia Concierge application (app.zingle.me) will be undergoing system maintenance with downtime on Wednesday, April 17, 2024, starting at 7 am EDT (4 am PDT). Maintenance and downtime is scheduled to last approximately 1 hour.
During this time, the Concierge application will be offline, with the Inbox and Messaging functionality unavailable during this time.
Inbound messages received during this time will not appear in the Inbox but will receive an automated reply to alert end users that the service is undergoing maintenance.
We will work to get your service back up and running as quickly as possible. If you have any questions, please reach out to our Technical Support team by going to Help > Chat With Us.
Apr-17, 7:00am
Maintenance will begin as scheduled in 60 minutes.
Apr-17, 7:00am
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr-17, 8:00am
The scheduled maintenance has been completed.
April 10, 1:27pm
app.zingle.me
SMS Messaging
Apr-10, 1:27pm
We have identified an issue where sound and desktop notifications are being received with a delay. Our team is actively working on investigating and resolving these issues. Currently, desktop notifications for new messages may fail to arrive or may be significantly delayed.
We'll continue to post updates as we have them. We appreciate your patience
Apr-10, 2:13pm
The issue has been identified and a fix is being implemented.
Apr-10, 2:22pm
A fix has been implemented and we are monitoring the results.
No incidents in range
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