Analytics

App / Inbox Outage - Investigating
March 19, 1:53pm
app.zingle.me Analytics
 
Mar-19, 1:53pm

We have identified an issue impacting the Concierge App, where users are unable to access their Analytics page for Production environments. Our team is actively working on investigating and resolving these issues. Currently, the app may fail to load with an error message, or display a red network connection error, or not load without showing any error messages.

We'll continue to post updates as we have them. We appreciate your patience


 
Mar-19, 3:12pm

We've taken the necessary measures to resolve the issues affecting the Concierge App and are seeing the system recover. 

Users may need to refresh the page or re-open the Concierge App if they are still experiencing issues.

We're continuing to monitor system performance and ensure full recovery.


 
Mar-19, 6:10pm

We have confirmed that the Concierge App is fully restored and performing as expected. Following a period of monitoring, we verified that the underlying issue is resolved and system stability has been sustained.

We apologize for any disruption this may have caused and appreciate your patience.

TEST INCIDENT: Concierge Status Page Test
December 04, 1:25pm
app.zingle.me Web Inbox SMS Messaging Zings Analytics API Hospitality Integration System
 
Dec-4, 1:25pm

This is only a test.

 
Dec-4, 1:27pm

Investigating update for this test.

 
Dec-4, 1:29pm

Monitoring update for this test.

 
Dec-4, 1:30pm

Resolved update for this test.

Medallia Concierge: Maintenance and Downtime - April 9, 2025
April 09, 4:30am
app.zingle.me app-1.zingle.sea1.medallia.com app-4.zingle.sea1.medallia.com Mobile Apps Web Inbox iOS App Web Inbox Web Inbox SMS Messaging Android App SMS Messaging SMS Messaging Zings Zings Zings Analytics Analytics Analytics API API API Hospitality Integration System Hospitality Integration System Hospitality Integration System
 
Apr-9, 4:30am
The Medallia Concierge application (app.zingle.me) will be undergoing system maintenance with downtime on April 9, 2025 4:30am (1:30am PDT). Maintenance and downtime is scheduled to last approximately 30 minutes. During this time, the Concierge application will be offline, with the Inbox and Messaging functionality unavailable during these times. Inbound messages will receive an automated reply during this window to alert end users the service is undergoing maintenance, and will not appear in the Inbox. We will work to get your service back up and running as quickly as possible. If you have any questions, please reach out to our Technical Support team by going to Help > Chat With Us.
 
Apr-9, 4:30am
Maintenance will begin as scheduled in 60 minutes.
 
Apr-9, 4:30am
Scheduled maintenance is currently in progress. We will provide updates as necessary.
 
Apr-9, 5:00am
The scheduled maintenance has been completed.

Analytics Not Displaying In Services
June 06, 8:47am
app.zingle.me app-1.zingle.sea1.medallia.com app-4.zingle.sea1.medallia.com Analytics Analytics Analytics
 
Jun-6, 8:47am
We're investigating reports that analytics are not displaying for Concierge services. Our team is actively investigating these issues and working to resolve them as soon as possible. We'll provide updates as they are available.
 
Jun-6, 4:24pm
This incident has been resolved.

Analytics Not Displaying In Services
June 03, 8:56am
app.zingle.me app-1.zingle.sea1.medallia.com app-4.zingle.sea1.medallia.com Analytics Analytics Analytics
 
Jun-3, 8:56am
We are seeing an issue in services where Analytics are not displaying as they should. We are currently investigating the issue.
 
Jun-4, 10:23am
We have implemented a fix to address the issues impacting Analytics reports, and have confirmed these issues should be fully resolved. Some users may need to refresh the page or re-open the Medallia Concierge to refresh the reports. Any users still experiencing any issues should contact Support via Live Chat to troubleshoot further.

Medallia Concierge: Maintenance and Downtime - April 24, 2024
April 24, 7:00am
app.zingle.me Web Inbox SMS Messaging Zings Analytics API Hospitality Integration System
 
Apr-24, 7:00am
The Medallia Concierge application (app.zingle.me) will be undergoing system maintenance with downtime on Wednesday, April 24, 2024, starting at 7 am EDT (4 am PDT). Maintenance and downtime is scheduled to last approximately 1 hour. During this time, the Concierge application will be offline, with the Inbox and Messaging functionality unavailable during this time. Inbound messages received during this time will not appear in the Inbox but will receive an automated reply to alert end users that the service is undergoing maintenance. We will work to get your service back up and running as quickly as possible. If you have any questions, please reach out to our Technical Support team by going to Help > Chat With Us.
 
Apr-24, 7:00am
Maintenance will begin as scheduled in 60 minutes.
 
Apr-24, 7:00am
Scheduled maintenance is currently in progress. We will provide updates as necessary.
 
Apr-24, 7:45am
Scheduled maintenance is still in progress. We will provide updates as necessary.
 
Apr-24, 8:07am
The scheduled maintenance has been completed.

Medallia Concierge: System Maintenance and Downtime - April 17, 2024
April 17, 7:00am
app.zingle.me Web Inbox SMS Messaging Zings Analytics API Hospitality Integration System
 
Apr-17, 7:00am
The Medallia Concierge application (app.zingle.me) will be undergoing system maintenance with downtime on Wednesday, April 17, 2024, starting at 7 am EDT (4 am PDT). Maintenance and downtime is scheduled to last approximately 1 hour. During this time, the Concierge application will be offline, with the Inbox and Messaging functionality unavailable during this time. Inbound messages received during this time will not appear in the Inbox but will receive an automated reply to alert end users that the service is undergoing maintenance. We will work to get your service back up and running as quickly as possible. If you have any questions, please reach out to our Technical Support team by going to Help > Chat With Us.
 
Apr-17, 7:00am
Maintenance will begin as scheduled in 60 minutes.
 
Apr-17, 7:00am
Scheduled maintenance is currently in progress. We will provide updates as necessary.
 
Apr-17, 8:00am
The scheduled maintenance has been completed.

Analytics Message Volume reports not Populating
July 06, 11:42am
app.zingle.me app-4.zingle.sea1.medallia.com Analytics Analytics
 
Jul-6, 11:42am
We're aware of an issue with Analytics Message data not fully populating. Our team is actively working to resolve these issues and re-populate the missing data. This is only impacting the Message Volume and Message Detail Analytics reports. We'll provide an update once available, and appreciate your patience.
 
Jul-7, 10:35am
A fix has been implemented to address the issues with the Analytics Message Volume reports not showing recent data. We are now working on re-populating the missing data from prior dates. We'll provide another update here once that finishes.
 
Jul-14, 2:45pm
This incident has been resolved.

Medallia Concierge - Maintenance & Downtime on June 28-29, 2023
June 29, 1:00am
app.zingle.me Mobile Apps iOS App Web Inbox Android App SMS Messaging Zings Analytics API Hospitality Integration System
 
Jun-29, 1:00am
The Medallia Concierge application (app.zingle.me) will be undergoing system maintenance with downtime on Wednesday, June 28 starting at 10 pm PDT (Thurs, June 29 at 1 am EST). Maintenance and downtime is scheduled to last approximately 4 hours. During this time, the Concierge application will be offline, with the Inbox and Messaging functionality unavailable during these times. Inbound messages will receive an automated reply during this window to alert end users the service is undergoing maintenance, and will not appear in the Inbox. We will work to get your service back up and running as quickly as possible. If you have any questions, please reach out to Technical Support by going to go to Help > Chat With Us
 
Jun-29, 1:00am
Maintenance will begin as scheduled in 60 minutes.
 
Jun-29, 1:01am
Scheduled maintenance is currently in progress. We will provide updates as necessary.
 
Jun-29, 4:29am
The scheduled maintenance has been completed.

Medallia Concierge - Maintenance & Downtime on Apr 20, 2023
April 20, 2:30am
app.zingle.me Mobile Apps iOS App Web Inbox Android App SMS Messaging Zings Analytics API Hospitality Integration System
 
Apr-20, 2:30am
The Medallia Concierge application in the main Production Environment (app.zingle.me) will be undergoing system maintenance with downtime on April 20 at 2:30am EST, lasting approximately one hour. During this time, the Concierge application will be offline, with the Inbox and Messaging functionality unavailable during these times. Inbound messages will receive an automated reply during the downtime window, and will not appear in the Inbox. We will work to get your service back up and running as quickly as possible. If you have any questions, please reach out to Technical Support by going to go to Help > Chat With Us
 
Apr-20, 2:30am
Maintenance will begin as scheduled in 60 minutes.
 
Apr-20, 2:30am
Scheduled maintenance is currently in progress. We will provide updates as necessary.
 
Apr-20, 3:30am
The scheduled maintenance has been completed.
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