In order to maintain our service and quality levels, we would like to inform you that we are performing essential maintenance on the platform. Please circulate these details to all relevant stakeholders within your business.

Access to all Medallia services, including Medallia’s survey mechanisms, may be impacted during this time.

Please contact Medallia Support via https://help.medallia.com if you have any questions or concerns related to this.

Regards,

Medallia Support

Over the weekend, Medallia received notification about a series of security concerns from Citrix, a well-established vendor used by Medallia for network load balancing.  As a precautionary measure to protect our systems and client data, Medallia reacted immediately to temporarily restrict access to affected environments at approximately 10:30 am PT while deploying the necessary updates. Medallia restored service to data centers on a rolling basis over the following hours.

Based on our investigation and monitoring to date, we have identified no evidence that client data was accessed or compromised as a result of these vulnerabilities. Medallia continues to monitor its environments and evaluate relevant guidance from Citrix as it becomes available.

Services in your environment have now been restored. As a result of the interruption, your IT teams may need to restart or retrigger  integrations or data transfers with Medallia.  Please open a ticket with Medallia Support at help.medallia.com if you have any questions or concerns.

For further details about the Citrix notification, please see https://www.cisa.gov/news-events/alerts/2026/09/27/critical-zero-day-vulnerabilities-exploited-citrix-netscaler-adc-gateway.

We appreciate your patience and understanding, and apologize for the disruption this may have caused to your organization.

Regards,

Medallia Support

We're investigating reports that login and outbound messages are not working for some Concierge services. 

Our team is actively investigating these issues and working to resolve them as soon as possible. We'll provide updates as they are available

We've identified the source and nature of the issue, and are continuing to work in order to resolve this as soon as possible. The issue was affecting login and outbound messaging traffic for a subset of Concierge phone numbers. We will continue to monitor this to ensure stability and provide updates accordingly.

We confirmed that the issue reported earlier, where login and outbound messages were not working for some Concierge services has been resolved and users are no longer experiencing errors.

No further action is needed from the users at this time. 

Medallia will be performing scheduled maintenance on the Concierge database on August 18 between 9pm and 12am ET.

During this period, we will upgrade the application database to a newer version. No impact to the Concierge application is expected. In rare cases, users may experience brief service interruptions or delays.

We have identified an issue impacting the Concierge App, where users were unable to access their Concierge Inbox. Currently, the app  functionality is restored and performance is back to normal. 

Our team is actively working on investigating and the root cause of  these issues.
We'll continue to post updates as we have them. We appreciate your patience

We've taken the necessary measures to resolve the issues affecting the Concierge App and are seeing the system recover. 

Users may need to refresh the page or re-open the Concierge App if they are still experiencing issues.

We're continuing to monitor system performance and ensure full recovery.

The Concierge App is no longer experiencing an inbox outage. Our Production Services & Engineering teams have restored operation and verified that the issue has been resolved.

The Medallia Concierge environment [app.zingle.me] will be undergoing maintenance on Tuesday, July 7, from 1:00am - 5:00am ET (Mon, July 6, 10pm PT).

No downtime is expected during this maintenance window, and users may continue to access and use the Concierge app as usual. Some users may see intermittent connection delays or application errors. Any unavailability or errors are expected to be brief and temporary.

We will work to complete this required maintenance as soon as possible.  If you have any questions please reach out to Technical Support by going to go to Help > Chat With Us.

We have identified an issue impacting the Concierge App, where users are unable to access their Analytics page for Production environments. Our team is actively working on investigating and resolving these issues. Currently, the app may fail to load with an error message, or display a red network connection error, or not load without showing any error messages.

We'll continue to post updates as we have them. We appreciate your patience

We've taken the necessary measures to resolve the issues affecting the Concierge App and are seeing the system recover. 

Users may need to refresh the page or re-open the Concierge App if they are still experiencing issues.

We're continuing to monitor system performance and ensure full recovery.

We have confirmed that the Concierge App is fully restored and performing as expected. Following a period of monitoring, we verified that the underlying issue is resolved and system stability has been sustained.

We apologize for any disruption this may have caused and appreciate your patience.

This is only a test.

Investigating update for this test.

Monitoring update for this test.

Resolved update for this test.