Hospitality Integration System
January 30, 1:25pm
app.zingle.me
Hospitality Integration System
Jan-30, 1:25pm
We're investigating an issue where CSV Imports via Email and SFTP are not working in the app.zingle.me environment. Manual CSV imports via UI are working (user-initiated), and imports from other integrations are also working (HotSOS, Opera, Infor)
Our team is actively investigating this issue and working to resolve this as soon as possible. We'll provide updates as they are available
Jan-30, 2:15pm
We have mitigated the issue where CSV Imports via Email and SFTP was not working in the app.zingle.me environment. CSV imports are now processing, but users may see a delay in guest data updating.
Our team is actively monitoring the situation. We'll provide updates as they are available.
Jan-31, 11:30am
The CSV Imports via Email and SFTP in the app.zingle.me environment issue has been resolved. Thank you for your patience.
December 04, 1:25pm
app.zingle.me
Web Inbox
SMS Messaging
Zings
Analytics
API
Hospitality Integration System
Dec-4, 1:25pm
This is only a test.
Dec-4, 1:27pm
Investigating update for this test.
Dec-4, 1:29pm
Monitoring update for this test.
Dec-4, 1:30pm
Resolved update for this test.
April 09, 4:30am
app.zingle.me
app-1.zingle.sea1.medallia.com
app-4.zingle.sea1.medallia.com
Mobile Apps
Web Inbox
iOS App
Web Inbox
Web Inbox
SMS Messaging
Android App
SMS Messaging
SMS Messaging
Zings
Zings
Zings
Analytics
Analytics
Analytics
API
API
API
Hospitality Integration System
Hospitality Integration System
Hospitality Integration System
Apr-9, 4:30am
The Medallia Concierge application (app.zingle.me) will be undergoing system maintenance with downtime on April 9, 2025 4:30am (1:30am PDT). Maintenance and downtime is scheduled to last approximately 30 minutes.
During this time, the Concierge application will be offline, with the Inbox and Messaging functionality unavailable during these times.
Inbound messages will receive an automated reply during this window to alert end users the service is undergoing maintenance, and will not appear in the Inbox.
We will work to get your service back up and running as quickly as possible. If you have any questions, please reach out to our Technical Support team by going to Help > Chat With Us.
Apr-9, 4:30am
Maintenance will begin as scheduled in 60 minutes.
Apr-9, 4:30am
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr-9, 5:00am
The scheduled maintenance has been completed.
January 02, 11:14am
app.zingle.me
Hospitality Integration System
Jan-2, 11:14am
We are aware of an issue affecting SFTP contact imports and actively working on a resolution. Our team is actively working on investigating this issue.
Jan-2, 12:35pm
We are continuing to investigate this issue.
Jan-2, 2:02pm
The issue has been identified and a fix is being implemented.
Jan-2, 2:03pm
A fix has been implemented and we are monitoring the results.
Jan-2, 5:08pm
This incident has been resolved.
July 31, 9:43am
app.zingle.me
Zings
Hospitality Integration System
Jul-31, 9:43am
We are aware of an issue affecting CSV contact imports (Email and SFTP CSV files), which may be causing delays in the app.zingle.me environment. We're actively working on a resolution, and will continue to provide updates as we have them.
Jul-31, 10:37am
We've identified the source of the issues impacting contact imports, and have implemented a fix to resolve it.
We are continuing to monitor services to ensure full recovery. Some services may continue to experience delayed contact imports as the system recovers. Any service seeing contact imports not working should reach out to Support for assistance.
Jul-31, 3:07pm
This incident has been resolved.
April 24, 7:00am
app.zingle.me
Web Inbox
SMS Messaging
Zings
Analytics
API
Hospitality Integration System
Apr-24, 7:00am
The Medallia Concierge application (app.zingle.me) will be undergoing system maintenance with downtime on Wednesday, April 24, 2024, starting at 7 am EDT (4 am PDT). Maintenance and downtime is scheduled to last approximately 1 hour.
During this time, the Concierge application will be offline, with the Inbox and Messaging functionality unavailable during this time.
Inbound messages received during this time will not appear in the Inbox but will receive an automated reply to alert end users that the service is undergoing maintenance.
We will work to get your service back up and running as quickly as possible. If you have any questions, please reach out to our Technical Support team by going to Help > Chat With Us.
Apr-24, 7:00am
Maintenance will begin as scheduled in 60 minutes.
Apr-24, 7:00am
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr-24, 7:45am
Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr-24, 8:07am
The scheduled maintenance has been completed.
April 17, 7:00am
app.zingle.me
Web Inbox
SMS Messaging
Zings
Analytics
API
Hospitality Integration System
Apr-17, 7:00am
The Medallia Concierge application (app.zingle.me) will be undergoing system maintenance with downtime on Wednesday, April 17, 2024, starting at 7 am EDT (4 am PDT). Maintenance and downtime is scheduled to last approximately 1 hour.
During this time, the Concierge application will be offline, with the Inbox and Messaging functionality unavailable during this time.
Inbound messages received during this time will not appear in the Inbox but will receive an automated reply to alert end users that the service is undergoing maintenance.
We will work to get your service back up and running as quickly as possible. If you have any questions, please reach out to our Technical Support team by going to Help > Chat With Us.
Apr-17, 7:00am
Maintenance will begin as scheduled in 60 minutes.
Apr-17, 7:00am
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr-17, 8:00am
The scheduled maintenance has been completed.
July 13, 11:42am
app.zingle.me
Hospitality Integration System
Jul-13, 11:42am
We are aware of an issue affecting CSV contact imports through (Email and CSV files) and actively working on a resolution. We'll continue to provide updates as we have them.
Jul-14, 9:42am
The issue has been identified and a fix is being implemented.
Jul-14, 9:54am
A fix has been implemented and we are monitoring the results.
Jul-14, 5:13pm
This incident has been resolved.
June 29, 1:00am
app.zingle.me
Mobile Apps
iOS App
Web Inbox
Android App
SMS Messaging
Zings
Analytics
API
Hospitality Integration System
Jun-29, 1:00am
The Medallia Concierge application (app.zingle.me) will be undergoing system maintenance with downtime on Wednesday, June 28 starting at 10 pm PDT (Thurs, June 29 at 1 am EST). Maintenance and downtime is scheduled to last approximately 4 hours.
During this time, the Concierge application will be offline, with the Inbox and Messaging functionality unavailable during these times.
Inbound messages will receive an automated reply during this window to alert end users the service is undergoing maintenance, and will not appear in the Inbox.
We will work to get your service back up and running as quickly as possible. If you have any questions, please reach out to Technical Support by going to go to Help > Chat With Us
Jun-29, 1:00am
Maintenance will begin as scheduled in 60 minutes.
Jun-29, 1:01am
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun-29, 4:29am
The scheduled maintenance has been completed.
June 19, 12:51pm
app.zingle.me
Web Inbox
SMS Messaging
Zings
API
Hospitality Integration System
Jun-19, 12:51pm
We have identified an issue impacting the Concierge App (app.zingle.me), where some users were unable to send outbound messages or reply to existing conversations. We're actively working on investigating and identifying the root cause of the issues.
We'll continue to post updates here as needed, and appreciate your patience.
Jun-19, 1:35pm
We are continuing to work on identifying the source of the issues impacting the Concierge App in app.zingle.me. Users may see issues replying to conversations, sending outbound messages, making updates in the system or importing contacts.
We have updates planned to mitigate these issues and impacted features. We'll continue to provide updates as they are available.
Jun-19, 1:50pm
We are continuing to investigate this issue.
Jun-19, 5:23pm
Progress has been made in identifying the issues, and a fix is being tested to address them. We're continuing to work on mitigating the issues, and plan to have another update within the next hour.
We appreciate your patience
Jun-19, 10:37pm
We are continuing to work on addressing the issues impacting the Concierge App. The source of the issues have been identified, and updates are underway to restore the affected services.
We'll continue to post updates as we have them and appreciate your patience.
Jun-20, 2:57am
We are continuing to work on a fix for this issue.
Jun-20, 2:57am
This incident has been resolved.
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