Hospitality Integration System

Scheduled Maintenance for Medallia Concierge (app.zingle.me)
August 18, 9:00pm
app.zingle.me Web Inbox SMS Messaging Zings Analytics API Hospitality Integration System
 
Aug-18, 9:00pm

Medallia will be performing scheduled maintenance on the Concierge database on August 18 between 9pm and 12am ET.

During this period, we will upgrade the application database to a newer version. No impact to the Concierge application is expected. In rare cases, users may experience brief service interruptions or delays.

 
Aug-19, 12:00am
The planned maintenance to the Medallia Concierge application database is now complete. If your service experiences any unexpected issues, please contact Medallia Technical Support by going to Help > Chat with Us within your Concierge service.

App / Inbox Outage - Investigating
July 22, 12:05pm
app.zingle.me Web Inbox SMS Messaging Zings Analytics API Hospitality Integration System
 
Jul-22, 12:05pm

We have identified an issue impacting the Concierge App, where users were unable to access their Concierge Inbox. Currently, the app  functionality is restored and performance is back to normal. 

Our team is actively working on investigating and the root cause of  these issues.
We'll continue to post updates as we have them. We appreciate your patience


 
Jul-23, 1:16am

We've taken the necessary measures to resolve the issues affecting the Concierge App and are seeing the system recover. 

Users may need to refresh the page or re-open the Concierge App if they are still experiencing issues.

We're continuing to monitor system performance and ensure full recovery.


 
Jul-23, 2:00pm

The Concierge App is no longer experiencing an inbox outage. Our Production Services & Engineering teams have restored operation and verified that the issue has been resolved.

Contact imports not being processed
July 09, 4:58pm
app.zingle.me Hospitality Integration System
 
Jul-9, 4:58pm

We have identified an issue impacting the Concierge App. CSV files sent over email are not being received and messages are not being sent.

We'll continue to post updates as we have them. We appreciate your patience


 
Jul-9, 5:57pm

We've taken the necessary measures to resolve the issues affecting the Concierge App and are seeing the system recover. 

We're continuing to monitor system performance and ensure full recovery.


 
Jul-10, 4:39pm

The Concierge App is no longer experiencing an issue with csv files sent over email. Our Production Services & Engineering teams have restored operation and verified that the issue has been resolved.

Medallia Concierge Environment Maintenance (app.zingle.me)
July 07, 1:00am
app.zingle.me Web Inbox SMS Messaging Zings Analytics API Hospitality Integration System
 
Jul-7, 1:00am

The Medallia Concierge environment [app.zingle.me] will be undergoing maintenance on Tuesday, July 7, from 1:00am - 5:00am ET (Mon, July 6, 10pm PT).

No downtime is expected during this maintenance window, and users may continue to access and use the Concierge app as usual. Some users may see intermittent connection delays or application errors. Any unavailability or errors are expected to be brief and temporary.

We will work to complete this required maintenance as soon as possible.  If you have any questions please reach out to Technical Support by going to go to Help > Chat With Us.

 
Jul-7, 5:00am
The planned maintenance is now complete. If your Concierge service experiences any errors or interruption of service, please contact Medallia Technical Support  by going to Help > Chat With Us .

app.zingle.me - CSV Imports via Email and SFTP are not working
January 30, 1:25pm
app.zingle.me Hospitality Integration System
 
Jan-30, 1:25pm

We're investigating an issue where CSV Imports via Email and SFTP are not working in the app.zingle.me environment. Manual CSV imports via UI are working (user-initiated), and imports from other integrations are also working (HotSOS, Opera, Infor)

Our team is actively investigating this issue and working to resolve this as soon as possible. We'll provide updates as they are available

 
Jan-30, 2:15pm

We have mitigated  the issue where CSV Imports via Email and SFTP was not working in the app.zingle.me environment. CSV imports are now processing, but users may see a delay in guest data updating.
Our team is actively monitoring the situation. We'll provide updates as they are available.

 
Jan-31, 11:30am

The CSV Imports via Email and SFTP in the app.zingle.me environment issue has been resolved. Thank you for your patience.

TEST INCIDENT: Concierge Status Page Test
December 04, 1:25pm
app.zingle.me Web Inbox SMS Messaging Zings Analytics API Hospitality Integration System
 
Dec-4, 1:25pm

This is only a test.

 
Dec-4, 1:27pm

Investigating update for this test.

 
Dec-4, 1:29pm

Monitoring update for this test.

 
Dec-4, 1:30pm

Resolved update for this test.

Medallia Concierge: Maintenance and Downtime - April 9, 2025
April 09, 4:30am
app.zingle.me app-1.zingle.sea1.medallia.com app-4.zingle.sea1.medallia.com Mobile Apps Web Inbox iOS App Web Inbox Web Inbox SMS Messaging Android App SMS Messaging SMS Messaging Zings Zings Zings Analytics Analytics Analytics API API API Hospitality Integration System Hospitality Integration System Hospitality Integration System
 
Apr-9, 4:30am
The Medallia Concierge application (app.zingle.me) will be undergoing system maintenance with downtime on April 9, 2025 4:30am (1:30am PDT). Maintenance and downtime is scheduled to last approximately 30 minutes. During this time, the Concierge application will be offline, with the Inbox and Messaging functionality unavailable during these times. Inbound messages will receive an automated reply during this window to alert end users the service is undergoing maintenance, and will not appear in the Inbox. We will work to get your service back up and running as quickly as possible. If you have any questions, please reach out to our Technical Support team by going to Help > Chat With Us.
 
Apr-9, 4:30am
Maintenance will begin as scheduled in 60 minutes.
 
Apr-9, 4:30am
Scheduled maintenance is currently in progress. We will provide updates as necessary.
 
Apr-9, 5:00am
The scheduled maintenance has been completed.

SFTP Contact Imports Issues
January 02, 11:14am
app.zingle.me Hospitality Integration System
 
Jan-2, 11:14am
We are aware of an issue affecting SFTP contact imports and actively working on a resolution. Our team is actively working on investigating this issue.
 
Jan-2, 12:35pm
We are continuing to investigate this issue.
 
Jan-2, 2:02pm
The issue has been identified and a fix is being implemented.
 
Jan-2, 2:03pm
A fix has been implemented and we are monitoring the results.
 
Jan-2, 5:08pm
This incident has been resolved.

CSV Contact Import Delays (app.zingle.me)
July 31, 9:43am
app.zingle.me Zings Hospitality Integration System
 
Jul-31, 9:43am
We are aware of an issue affecting CSV contact imports (Email and SFTP CSV files), which may be causing delays in the app.zingle.me environment. We're actively working on a resolution, and will continue to provide updates as we have them.
 
Jul-31, 10:37am
We've identified the source of the issues impacting contact imports, and have implemented a fix to resolve it. We are continuing to monitor services to ensure full recovery. Some services may continue to experience delayed contact imports as the system recovers. Any service seeing contact imports not working should reach out to Support for assistance.
 
Jul-31, 3:07pm
This incident has been resolved.

Medallia Concierge: Maintenance and Downtime - April 24, 2024
April 24, 7:00am
app.zingle.me Web Inbox SMS Messaging Zings Analytics API Hospitality Integration System
 
Apr-24, 7:00am
The Medallia Concierge application (app.zingle.me) will be undergoing system maintenance with downtime on Wednesday, April 24, 2024, starting at 7 am EDT (4 am PDT). Maintenance and downtime is scheduled to last approximately 1 hour. During this time, the Concierge application will be offline, with the Inbox and Messaging functionality unavailable during this time. Inbound messages received during this time will not appear in the Inbox but will receive an automated reply to alert end users that the service is undergoing maintenance. We will work to get your service back up and running as quickly as possible. If you have any questions, please reach out to our Technical Support team by going to Help > Chat With Us.
 
Apr-24, 7:00am
Maintenance will begin as scheduled in 60 minutes.
 
Apr-24, 7:00am
Scheduled maintenance is currently in progress. We will provide updates as necessary.
 
Apr-24, 7:45am
Scheduled maintenance is still in progress. We will provide updates as necessary.
 
Apr-24, 8:07am
The scheduled maintenance has been completed.
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