Twilio pied-piper-api was degraded for 10 minutes between 08:46 and 08:56 Pacific Time on 07/01/2026. During this period of time customers may have experienced High number of 500s returned by pied-piper-api due to Elasticsearch timeouts. The issue has now been resolved.

We are currently investigating an issue where users are experiencing errors when attempting to access Identity and Access Management (IAM) pages within the Twilio Console. Our engineering team is actively working to resolve this service disruption. We expect to provide another update in 1 hour or as soon as more information becomes available.

Our engineers have resolved the issue affecting access to IAM pages in the Twilio Console. The issue started on 2026-06-24 at 14:13:19 UTC, and the last observed error was on 2026-06-29 at 10:44:15 UTC. We are now monitoring to ensure continued stability.

Our monitoring systems have detected a potential issue with some Messaging Features. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Messaging Service WhatsApp channel sender selection resolves the destination region to the US default for 100% of sends. Messaging Services will always select a US Whatsapp Sender if available or default to any Whatsapp Sender in the Sender Pool. Additionally, all Whatsapp Senders added to a Messaging Service in the past 2 weeks are missing a valid region. We expect to provide another update in 2 hours or as soon as more information becomes available.

Messaging Service WhatsApp channel sender selection resolves the destination region to the US default for 100% of sends. Messaging Services will always select a US Whatsapp Sender if available or default to any Whatsapp Sender in the Sender Pool. Additionally, all Whatsapp Senders added to a Messaging Service in the past 2 weeks are missing a valid region. We expect to provide another update in 4 hours or as soon as more information becomes available.

Some WhatsApp senders might not be properly selected to match the desired destinations. Engineering teams have identified the cause and are working to deploy a fix. We will provide another update in 1 hour.

Some WhatsApp senders might not be properly selected to match the desired destinations. Engineering teams have identified the cause and are working to deploy a fix. We will provide another update in 2 hours or as soon as we have more details.

[in progress] We are observing recovery in WhatsApp senders not being properly selected to match the desired destinations. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Twilio SMS was degraded for approximate 10 hours between 23/06/2026 18:24 and 24/06/2026 04:30 UTC. During this period of time customers may have experienced delivery report delays to multiple Ireland networks. The issue has now been resolved

Our monitoring systems have detected a potential issue with some customers seeing incorrect Suspended banner when account is not actually suspended. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Our engineers have identified the issue where some customers are incorrect 'Suspended' banner when their account is not actually suspended and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

The issue with incorrect Suspended banner when account is not actually suspended now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Our monitoring systems have detected a potential issue with Voice Insights, call summary and call meta record delays. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Our monitoring systems have detected a potential issue with adding US HostedSMS numbers to Messaging Services via the Console. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

We are continuing to investigate this issue.

Our monitoring systems have detected a potential issue with Updating Voice Configuration With SIP Trunk. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

We are investigating an issue where customers can not apply certain Voice configurations via Console. When updating Voice Configurations, saving those new configurations via the console is not successful. We expect to provide another update in 60 minutes or as soon as more information becomes available

Our monitoring systems have detected a potential issue with V3 transcriptions API failures. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

We are investigating a service interruption with the V3 Transcriptions API. At this time, all batch transcription requests using the Google TTS chirp_2 (en-US) model are failing with PERMISSION_DENIED errors, resulting in a complete service outage for V3 transcription workflows. The root cause is a vendor-side issue as Google has blocked access to the chirp_2 model. We are actively working with our provider to resolve this and will provide another update once more information becomes available. If users are seeing issues with Google TTS chirp_2, using the Deepgram Nova3 language model is a potential workaround at this time.

Our monitoring systems have detected a potential issue with WhatsApp. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

We are aware of elevated error rates affecting WhatsApp media message delivery. Customers may experience failures when sending media messages. Our team is actively investigating the root cause. We will provide another update as soon as more information becomes available.

We are aware of elevated error rates affecting WhatsApp media message delivery. Customers may still experience failures when sending media messages. Our team is actively investigating the root cause. We will provide another update as soon as more information becomes available.

The issue affecting WhatsApp media message delivery has shown improvement, we will keep monitoring for 2 hours.