app-1.zingle.sea1.medallia.com
April 09, 4:30am
app.zingle.me
app-1.zingle.sea1.medallia.com
app-4.zingle.sea1.medallia.com
Mobile Apps
Web Inbox
iOS App
Web Inbox
Web Inbox
SMS Messaging
Android App
SMS Messaging
SMS Messaging
Zings
Zings
Zings
Analytics
Analytics
Analytics
API
API
API
Hospitality Integration System
Hospitality Integration System
Hospitality Integration System
Apr-9, 4:30am
The Medallia Concierge application (app.zingle.me) will be undergoing system maintenance with downtime on April 9, 2025 4:30am (1:30am PDT). Maintenance and downtime is scheduled to last approximately 30 minutes.
During this time, the Concierge application will be offline, with the Inbox and Messaging functionality unavailable during these times.
Inbound messages will receive an automated reply during this window to alert end users the service is undergoing maintenance, and will not appear in the Inbox.
We will work to get your service back up and running as quickly as possible. If you have any questions, please reach out to our Technical Support team by going to Help > Chat With Us.
Apr-9, 4:30am
Maintenance will begin as scheduled in 60 minutes.
Apr-9, 4:30am
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr-9, 5:00am
The scheduled maintenance has been completed.
July 18, 1:30pm
app-1.zingle.sea1.medallia.com
Web Inbox
SMS Messaging
Jul-18, 1:30pm
The Medallia Concierge environment [app-1.zingle.sea1.medallia.com] will be undergoing minor maintenance on Thursday, July 18, starting at 1:30pm ET.
During this maintenance window, users may see intermittent connection issues while components are updated. Users can refresh their browser to reset the connection.
We will work to complete this required maintenance as soon as possible. If you have any questions please reach out to Technical Support by going to go to Help > Chat With Us
Jul-18, 1:30pm
Maintenance will begin as scheduled in 60 minutes.
Jul-18, 1:30pm
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul-18, 2:30pm
The scheduled maintenance has been completed.
June 06, 9:26am
app.zingle.me
app-1.zingle.sea1.medallia.com
app-4.zingle.sea1.medallia.com
Web Inbox
Web Inbox
Web Inbox
Jun-6, 9:26am
We have identified an issue impacting the Concierge App, where users are unable to access their Concierge Inbox. Our team is actively working on investigating and resolving these issues. Currently, the app may fail to load message threads.
We'll continue to post updates as we have them. We appreciate your patience
Jun-6, 9:35am
We are continuing to investigate this issue.
Jun-6, 9:36am
The team has identified the cause of the issue and are working to send an update to services to fix inbox performance.
Jun-6, 9:55am
Our Engineering team has made an update to resolve the issue with the Inbox. Please make sure to refresh your browser to load in messages.
June 06, 8:47am
app.zingle.me
app-1.zingle.sea1.medallia.com
app-4.zingle.sea1.medallia.com
Analytics
Analytics
Analytics
Jun-6, 8:47am
We're investigating reports that analytics are not displaying for Concierge services.
Our team is actively investigating these issues and working to resolve them as soon as possible. We'll provide updates as they are available.
Jun-6, 4:24pm
This incident has been resolved.
June 03, 8:56am
app.zingle.me
app-1.zingle.sea1.medallia.com
app-4.zingle.sea1.medallia.com
Analytics
Analytics
Analytics
Jun-3, 8:56am
We are seeing an issue in services where Analytics are not displaying as they should. We are currently investigating the issue.
Jun-4, 10:23am
We have implemented a fix to address the issues impacting Analytics reports, and have confirmed these issues should be fully resolved. Some users may need to refresh the page or re-open the Medallia Concierge to refresh the reports. Any users still experiencing any issues should contact Support via Live Chat to troubleshoot further.
app-1.zingle.sea1.medallia.com
Web Inbox
SMS Messaging
Zings
Analytics
API
Hospitality Integration System
May-22, 5:00am
The Medallia Concierge application will be undergoing system maintenance with downtime on Monday, May 22 at 5:00 am EST. Downtime is scheduled to last approximately 30 minutes.
This maintenance event applies only to the Concierge application hosted in app-1.zingle.sea1.medallia.com.
During this time, the entire application will be offline, with the Inbox and Messaging functionality unavailable during these times.
We will work to get your service back up and running as quickly as possible. If you have any questions, please reach out to our Technical Support team by going to go to Help > Chat With Us
May-22, 5:00am
Maintenance will begin as scheduled in 60 minutes.
May-22, 5:01am
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May-22, 5:30am
The scheduled maintenance has been completed.
May 15, 5:00am
app-1.zingle.sea1.medallia.com
Web Inbox
SMS Messaging
Zings
Analytics
API
Hospitality Integration System
May-15, 5:00am
The Medallia Concierge application in the Seattle data center (app-1.zingle.sea1.medallia.com) will be undergoing system maintenance with downtime on Monday, May 15 at 5:00 am EST. Downtime is scheduled to last approximately 30 minutes.
During this time, the Concierge application will be offline, with the Inbox and Messaging functionality unavailable during these times.
Inbound messages will receive an automated reply during the downtime window, and will not appear in the Inbox.
We will work to get your service back up and running as quickly as possible. If you have any questions, please reach out to Technical Support by going to go to Help > Chat With Us
May-15, 5:00am
Maintenance will begin as scheduled in 60 minutes.
May-15, 5:01am
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May-15, 5:30am
The scheduled maintenance has been completed.
April 16, 10:33am
app-1.zingle.sea1.medallia.com
Web Inbox
Apr-16, 10:33am
We have identified an issue where some users are unable to access the Medallia Concierge/Zingle App for services in the SEA1 environment. Our team is actively working on investigating this issue.
We'll continue to post updates as we have them. Thank you for your patience.
Apr-16, 11:38am
We continue to work on identifying the source of the issues. Progress has been made in identifying the root cause, and all teams remain engaged on mitigation.
We'll continue to post updates as we have them and appreciate your patience.
Apr-16, 12:57pm
Our engineering teams continue to work on mitigation efforts for issues affecting the Medallia Concierge/Zingle App in the SEA1 environment. Updates will be provided as they are available.
Apr-16, 2:53pm
We've taken measures to resolve the issues affecting the SEA1 environment, and we're seeing full system recovery. If users are still experiencing any issues, please contact Support to troubleshoot further.
We will continue to monitor system performance and appreciate your patience.
Apr-16, 4:00pm
This incident has been resolved.
April 05, 1:00am
app-1.zingle.sea1.medallia.com
Web Inbox
SMS Messaging
Zings
Analytics
API
Hospitality Integration System
Apr-5, 1:00am
The Medallia Concierge application in the SEA1 Environment (app-1.zingle.sea1.medallia.com) will be undergoing a system maintenance with downtime tonight, April 5 from 1am - 7am EST
During this time, the Concierge application will be offline, with the Inbox and Messaging functionality unavailable during these times.
Inbound messages will receive an automated message during the downtime window, and will not appear in the Inbox.
We will work to get your service back up and running as quickly as possible. If you have any questions, please reach out to Technical Support by going to go to Help > Chat With Us
Apr-5, 1:00am
Maintenance will begin as scheduled in 60 minutes.
Apr-5, 1:00am
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr-5, 6:04am
The scheduled maintenance has been completed.
app-1.zingle.sea1.medallia.com
Web Inbox
Apr-3, 3:51pm
We have identified an issue where some users are unable to access the Medallia Concierge/Zingle App for services in the SEA1 environment. Our team is actively working on investigating this issue.
We'll continue to post updates as we have them. Thank you for your patience.
Apr-3, 4:28pm
We've taken measures to resolve the issues affecting the SEA1 environment, and we're seeing full system recovery. Some users may need to refresh the page or re-open the Medallia Concierge/Zingle Inbox to reconnect. Users still experiencing any issues should contact Support to troubleshoot further.
We continue to monitor system performance and appreciate your patience.
Apr-4, 10:18am
This incident has been resolved.
No incidents in range
Copyright (C) 2024.