The Medallia Concierge application (app.zingle.me) will be undergoing system maintenance with downtime on April 9, 2025 4:30am (1:30am PDT). Maintenance and downtime is scheduled to last approximately 30 minutes. During this time, the Concierge application will be offline, with the Inbox and Messaging functionality unavailable during these times. Inbound messages will receive an automated reply during this window to alert end users the service is undergoing maintenance, and will not appear in the Inbox. We will work to get your service back up and running as quickly as possible. If you have any questions, please reach out to our Technical Support team by going to Help > Chat With Us.

Maintenance will begin as scheduled in 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

We have identified an issue impacting the Concierge Mobile Apps (iOS, Android), where users are unable to login. We're actively working on identifying the root cause of the issues and deploying a fix. We'll continue to post updates here as needed, and appreciate your patience.

A fix has been released to address the issues impacting both Android and iOS Mobile apps, where users were unable to login. Some users may need to fully close the app or log out and back in for the changes to take effect.

This incident has been resolved.

We have identified an issue impacting the Concierge Mobile Apps (iOS, Android), where users are unable to send outbound messages or reply to existing conversations. We're actively working on identifying the root cause of the issues and deploying a fix. We'll continue to post updates here as needed, and appreciate your patience.

A fix has been released to address the issues impacting both Android and iOS Mobile apps, where users were unable to reply or send outbound messages to existing contacts or conversations. Some users may need to fully close the app and log out and back in for the changes to take effect.

This incident has been resolved.

We are investigating an issue where inbound messages and conversations are not appearing in Conversation threads. Our team is actively working internally to address these issues. We'll provide updates as they are available

We are continuing to investigate this issue.

We are continuing to work on addressing the issues impacting the Concierge App. The source of the issues have been identified, and a fix has been implemented to restore messaging functionality. Another update is being planned to backfill any missing messages or conversations. We'll continue to post updates as we have them and appreciate your patience.

We are continuing to work on backfilling older messages and conversations that may be missing. New messages and conversations should be working correctly at this time through the Web Browser We are also investigating an issue where the Mobile Apps are not able to see recent conversations, including recent inbound and outbound messages. We'll continue to provide updates here as they are available.

A fix has been implemented to address the remaining issues impacting the Concierge Mobile Apps. Users should now be able to see all recent conversations as well as inbound and outbound messages within conversations. Some users may need to log out and back in for the change to take effect. We will continue to monitor to ensure the reported issues are fully resolved. At this time all functionality should be back to normal.

This incident has been resolved.

The Medallia Concierge application (app.zingle.me) will be undergoing system maintenance with downtime on Wednesday, June 28 starting at 10 pm PDT (Thurs, June 29 at 1 am EST). Maintenance and downtime is scheduled to last approximately 4 hours. During this time, the Concierge application will be offline, with the Inbox and Messaging functionality unavailable during these times. Inbound messages will receive an automated reply during this window to alert end users the service is undergoing maintenance, and will not appear in the Inbox. We will work to get your service back up and running as quickly as possible. If you have any questions, please reach out to Technical Support by going to go to Help > Chat With Us

Maintenance will begin as scheduled in 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

The Medallia Concierge application in the main Production Environment (app.zingle.me) will be undergoing system maintenance with downtime on April 20 at 2:30am EST, lasting approximately one hour. During this time, the Concierge application will be offline, with the Inbox and Messaging functionality unavailable during these times. Inbound messages will receive an automated reply during the downtime window, and will not appear in the Inbox. We will work to get your service back up and running as quickly as possible. If you have any questions, please reach out to Technical Support by going to go to Help > Chat With Us

Maintenance will begin as scheduled in 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

We are aware of an issue impacting iOS mobile app notifications. When a new message is received in the iOS app, no notification is given via pop-up banner or sound. We are working on providing a fix for this issue as soon as possible. Please continue to monitor here for updates.

We've resolved the issue affecting iOS Notifications in the Concierge Mobile App. iOS Users should use the 'Check Notification Status' within the App settings to ensure their device can successfully receive mobile notifications. Any users still experiencing issues should reach out via the Support Help Chat (Help > Chat with Us)

This incident has been resolved.

We have identified an issue that's causing delays with mobile push notifications during certain time for both Android and iOS devices. We are working on a resolution and will provide updates here as soon as they are available.

Following up with an update as this issue has been mitigated. Push notifications should be working normally at this time for most users on both Android and iOS Zingle mobile apps. Any users still experiencing issues receiving mobile push notifications, should reach out to Support to troubleshoot further.

This incident has been resolved.

Maintenance will begin as scheduled in 60 minutes.

Zingle will be undergoing a brief system maintenance event tonight, December 14 starting at 10pm Pacific (Thu, Dec 15 1am Eastern). We expect this maintenance event to be completed in under 20 minutes. The Zingle Inbox will be unavailable and users may not be able to login for a few minutes. Integrations, contact imports and inbound messaging functionality will continue to work. Please reach out to Tech Support If you have any questions by going to go to Help > Chat With Us

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

Maintenance will begin as scheduled in 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Zingle will be undergoing a system maintenance with downtime on Monday, December 12 from 10pm - 2am Pacific (Tues, Dec 13 1am - 5am EST) During this time, the entire Zingle application will be offline, including all messaging functionality. Contact/CSV imports over Email and SFTP will be unavailable starting at 6pm Pacific. Any CSV files sent after this time will not be accepted or processed. Inbound messages will receive the following automated message during the downtime window, and will not appear in the Inbox: “We're sorry, but your message was not received. Our service is currently offline for an upgrade. We are scheduled to be back online starting at 2am Pacific. Please message again when we’re back up.” Learn More: https://bit.ly/znglupgrd We will work to get your service back up and running as quickly as possible. Please reach out to Tech Support If you have any questions by going to go to Help > Chat With Us

We will be undergoing scheduled maintenance during this time.

The maintenance period and update has been completed and the Zingle app should be back online. Verification is currently underway for certain features. We ask users to report any issues directly to Tech Support by chatting in or sending an email request.

The scheduled maintenance has been completed.