iOS App

Emergency Medallia maintenance
September 27, 1:02pm
app.zingle.me app-1.zingle.sea1.medallia.com app-4.zingle.sea1.medallia.com Mobile Apps 3rd Party Providers Web Inbox iOS App Web Inbox Web Inbox Twilio SMS Messaging Android App SMS Messaging SMS Messaging Bandwidth Zings Zings Zings Intercom Analytics Outbound Emails Analytics Analytics API API API Hospitality Integration System Hospitality Integration System Hospitality Integration System Intercom Web Messenger SMS Messaging (SMPP) Intercom Mobile Messenger SMS Long Code, North America MMS Messaging (MM4) Intercom Intercom Web Application MMS Long Code, North America Toll-Free SMS - Inbound SMS Short Code, North America Toll-Free SMS - Outbound MMS Short Code, North America Messaging Services SMS Toll-Free, North America MMS Toll-Free Text-to-Speech TwiML REST APIs - HTTP SMS Messaging REST APIs - HTTP MMS Messaging Toll Free MMS - Outbound Toll Free MMS - Inbound
 
Sep-27, 1:02pm

In order to maintain our service and quality levels, we would like to inform you that we are performing essential maintenance on the platform. Please circulate these details to all relevant stakeholders within your business.


Access to all Medallia services, including Medallia’s survey mechanisms, may be impacted during this time.


Please contact Medallia Support via https://help.medallia.com if you have any questions or concerns related to this.


Regards,

Medallia Support

 
Sep-27, 10:16pm

Over the weekend, Medallia received notification about a series of security concerns from Citrix, a well-established vendor used by Medallia for network load balancing.  As a precautionary measure to protect our systems and client data, Medallia reacted immediately to temporarily restrict access to affected environments at approximately 10:30 am PT while deploying the necessary updates. Medallia restored service to data centers on a rolling basis over the following hours.

Based on our investigation and monitoring to date, we have identified no evidence that client data was accessed or compromised as a result of these vulnerabilities. Medallia continues to monitor its environments and evaluate relevant guidance from Citrix as it becomes available.

Services in your environment have now been restored. As a result of the interruption, your IT teams may need to restart or retrigger  integrations or data transfers with Medallia.  Please open a ticket with Medallia Support at help.medallia.com if you have any questions or concerns.

For further details about the Citrix notification, please see https://www.cisa.gov/news-events/alerts/2026/09/27/critical-zero-day-vulnerabilities-exploited-citrix-netscaler-adc-gateway.

We appreciate your patience and understanding, and apologize for the disruption this may have caused to your organization.

Regards,

Medallia Support

Medallia Concierge: Maintenance and Downtime - April 9, 2025
April 09, 4:30am
app.zingle.me app-1.zingle.sea1.medallia.com app-4.zingle.sea1.medallia.com Mobile Apps Web Inbox iOS App Web Inbox Web Inbox SMS Messaging Android App SMS Messaging SMS Messaging Zings Zings Zings Analytics Analytics Analytics API API API Hospitality Integration System Hospitality Integration System Hospitality Integration System
 
Apr-9, 4:30am
The Medallia Concierge application (app.zingle.me) will be undergoing system maintenance with downtime on April 9, 2025 4:30am (1:30am PDT). Maintenance and downtime is scheduled to last approximately 30 minutes. During this time, the Concierge application will be offline, with the Inbox and Messaging functionality unavailable during these times. Inbound messages will receive an automated reply during this window to alert end users the service is undergoing maintenance, and will not appear in the Inbox. We will work to get your service back up and running as quickly as possible. If you have any questions, please reach out to our Technical Support team by going to Help > Chat With Us.
 
Apr-9, 4:30am
Maintenance will begin as scheduled in 60 minutes.
 
Apr-9, 4:30am
Scheduled maintenance is currently in progress. We will provide updates as necessary.
 
Apr-9, 5:00am
The scheduled maintenance has been completed.

Mobile Apps - Users are not able to login
January 12, 9:45am
Mobile Apps iOS App Android App
 
Jan-12, 9:45am
We have identified an issue impacting the Concierge Mobile Apps (iOS, Android), where users are unable to login. We're actively working on identifying the root cause of the issues and deploying a fix. We'll continue to post updates here as needed, and appreciate your patience.
 
Jan-12, 10:37am
A fix has been released to address the issues impacting both Android and iOS Mobile apps, where users were unable to login. Some users may need to fully close the app or log out and back in for the changes to take effect.
 
Jan-12, 11:11am
This incident has been resolved.

Mobile Apps: Errors sending outbound messages, replying to conversations
July 07, 10:32am
Mobile Apps iOS App Android App
 
Jul-7, 10:32am
We have identified an issue impacting the Concierge Mobile Apps (iOS, Android), where users are unable to send outbound messages or reply to existing conversations. We're actively working on identifying the root cause of the issues and deploying a fix. We'll continue to post updates here as needed, and appreciate your patience.
 
Jul-7, 1:54pm
A fix has been released to address the issues impacting both Android and iOS Mobile apps, where users were unable to reply or send outbound messages to existing contacts or conversations. Some users may need to fully close the app and log out and back in for the changes to take effect.
 
Jul-8, 1:47pm
This incident has been resolved.

Inbound Messages not appearing in Conversations
July 02, 11:34am
app.zingle.me Mobile Apps iOS App Web Inbox Android App
 
Jul-2, 11:34am
We are investigating an issue where inbound messages and conversations are not appearing in Conversation threads. Our team is actively working internally to address these issues. We'll provide updates as they are available
 
Jul-2, 11:46am
We are continuing to investigate this issue.
 
Jul-2, 2:23pm
We are continuing to work on addressing the issues impacting the Concierge App. The source of the issues have been identified, and a fix has been implemented to restore messaging functionality. Another update is being planned to backfill any missing messages or conversations. We'll continue to post updates as we have them and appreciate your patience.
 
Jul-3, 9:12am
We are continuing to work on backfilling older messages and conversations that may be missing. New messages and conversations should be working correctly at this time through the Web Browser We are also investigating an issue where the Mobile Apps are not able to see recent conversations, including recent inbound and outbound messages. We'll continue to provide updates here as they are available.
 
Jul-4, 10:42am
A fix has been implemented to address the remaining issues impacting the Concierge Mobile Apps. Users should now be able to see all recent conversations as well as inbound and outbound messages within conversations. Some users may need to log out and back in for the change to take effect. We will continue to monitor to ensure the reported issues are fully resolved. At this time all functionality should be back to normal.
 
Jul-5, 11:05am
This incident has been resolved.

Medallia Concierge - Maintenance & Downtime on June 28-29, 2023
June 29, 1:00am
app.zingle.me Mobile Apps iOS App Web Inbox Android App SMS Messaging Zings Analytics API Hospitality Integration System
 
Jun-29, 1:00am
The Medallia Concierge application (app.zingle.me) will be undergoing system maintenance with downtime on Wednesday, June 28 starting at 10 pm PDT (Thurs, June 29 at 1 am EST). Maintenance and downtime is scheduled to last approximately 4 hours. During this time, the Concierge application will be offline, with the Inbox and Messaging functionality unavailable during these times. Inbound messages will receive an automated reply during this window to alert end users the service is undergoing maintenance, and will not appear in the Inbox. We will work to get your service back up and running as quickly as possible. If you have any questions, please reach out to Technical Support by going to go to Help > Chat With Us
 
Jun-29, 1:00am
Maintenance will begin as scheduled in 60 minutes.
 
Jun-29, 1:01am
Scheduled maintenance is currently in progress. We will provide updates as necessary.
 
Jun-29, 4:29am
The scheduled maintenance has been completed.

Medallia Concierge - Maintenance & Downtime on Apr 20, 2023
April 20, 2:30am
app.zingle.me Mobile Apps iOS App Web Inbox Android App SMS Messaging Zings Analytics API Hospitality Integration System
 
Apr-20, 2:30am
The Medallia Concierge application in the main Production Environment (app.zingle.me) will be undergoing system maintenance with downtime on April 20 at 2:30am EST, lasting approximately one hour. During this time, the Concierge application will be offline, with the Inbox and Messaging functionality unavailable during these times. Inbound messages will receive an automated reply during the downtime window, and will not appear in the Inbox. We will work to get your service back up and running as quickly as possible. If you have any questions, please reach out to Technical Support by going to go to Help > Chat With Us
 
Apr-20, 2:30am
Maintenance will begin as scheduled in 60 minutes.
 
Apr-20, 2:30am
Scheduled maintenance is currently in progress. We will provide updates as necessary.
 
Apr-20, 3:30am
The scheduled maintenance has been completed.

iOS Mobile App Notification Issues
April 10, 7:03am
Mobile Apps iOS App
 
Apr-10, 7:03am
We are aware of an issue impacting iOS mobile app notifications. When a new message is received in the iOS app, no notification is given via pop-up banner or sound. We are working on providing a fix for this issue as soon as possible. Please continue to monitor here for updates.
 
Apr-11, 7:04am
We've resolved the issue affecting iOS Notifications in the Concierge Mobile App. iOS Users should use the 'Check Notification Status' within the App settings to ensure their device can successfully receive mobile notifications. Any users still experiencing issues should reach out via the Support Help Chat (Help > Chat with Us)
 
Apr-13, 7:19am
This incident has been resolved.

Mobile Push Notifications Delays
January 04, 8:34pm
Mobile Apps iOS App Android App
 
Jan-4, 8:34pm
We have identified an issue that's causing delays with mobile push notifications during certain time for both Android and iOS devices. We are working on a resolution and will provide updates here as soon as they are available.
 
Jan-23, 1:56pm
Following up with an update as this issue has been mitigated. Push notifications should be working normally at this time for most users on both Android and iOS Zingle mobile apps. Any users still experiencing issues receiving mobile push notifications, should reach out to Support to troubleshoot further.
 
Jan-25, 5:13pm
This incident has been resolved.

Zingle System Maintenance - Wednesday Dec 14, 2022
December 15, 1:00am
app.zingle.me Mobile Apps iOS App Web Inbox Android App Analytics
 
Dec-15, 1:00am
Maintenance will begin as scheduled in 60 minutes.
 
Dec-15, 1:00am
Zingle will be undergoing a brief system maintenance event tonight, December 14 starting at 10pm Pacific (Thu, Dec 15 1am Eastern). We expect this maintenance event to be completed in under 20 minutes. The Zingle Inbox will be unavailable and users may not be able to login for a few minutes. Integrations, contact imports and inbound messaging functionality will continue to work. Please reach out to Tech Support If you have any questions by going to go to Help > Chat With Us
 
Dec-15, 1:00am
Scheduled maintenance is currently in progress. We will provide updates as necessary.
 
Dec-15, 1:20am
The scheduled maintenance has been completed.
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