SMS Messaging

Medallia Concierge: Maintenance and Downtime - April 9, 2025
April 09, 4:30am
app.zingle.me app-1.zingle.sea1.medallia.com app-4.zingle.sea1.medallia.com Mobile Apps Web Inbox iOS App Web Inbox Web Inbox SMS Messaging Android App SMS Messaging SMS Messaging Zings Zings Zings Analytics Analytics Analytics API API API Hospitality Integration System Hospitality Integration System Hospitality Integration System
 
Apr-9, 4:30am
The Medallia Concierge application (app.zingle.me) will be undergoing system maintenance with downtime on April 9, 2025 4:30am (1:30am PDT). Maintenance and downtime is scheduled to last approximately 30 minutes. During this time, the Concierge application will be offline, with the Inbox and Messaging functionality unavailable during these times. Inbound messages will receive an automated reply during this window to alert end users the service is undergoing maintenance, and will not appear in the Inbox. We will work to get your service back up and running as quickly as possible. If you have any questions, please reach out to our Technical Support team by going to Help > Chat With Us.
 
Apr-9, 4:30am
Maintenance will begin as scheduled in 60 minutes.
 
Apr-9, 4:30am
Scheduled maintenance is currently in progress. We will provide updates as necessary.
 
Apr-9, 5:00am
The scheduled maintenance has been completed.

Unable to access Concierge app
July 01, 7:56pm
app-4.zingle.sea1.medallia.com Web Inbox SMS Messaging Zings Analytics API Hospitality Integration System
 
Jul-1, 7:56pm
We have identified an issue impacting the Concierge App in the Hyatt Environment (app-4.zingle.sea1.medallia.com), where users are unable to access their services. We are actively investigating these issues and working on a resolution as soon as possible. We'll continue to post updates here as we have them and appreciate your patience.
 
Jul-1, 8:52pm
This incident has been resolved.

Outbound Messages issues
March 26, 5:14pm
app.zingle.me app-4.zingle.sea1.medallia.com SMS Messaging SMS Messaging
 
Mar-26, 5:14pm
We're investigating reports that outbound messages are failing to go through for some Concierge services. Our team is actively investigating these issues and working to resolve them as soon as possible. We'll provide updates as they are available
 
Mar-26, 5:32pm
A fix has been implemented and we are monitoring the results. Users should now be able to send messages. Some users may need to log out and back in for the change to take effect.
 
Mar-26, 5:56pm
This incident has been resolved.

Medallia Concierge - Maintenance & Downtime Nov 30, 2023 (app-4.zingle.sea1.medallia.com)
November 30, 1:00am
app-4.zingle.sea1.medallia.com Web Inbox SMS Messaging Zings Analytics API Hospitality Integration System
 
Nov-30, 1:00am
The Medallia Concierge application (app-4.zingle.sea1.medallia.com) will be undergoing maintenance and will be offline on Thursday, Nov 30 starting at 1 am EDT (6am UTC). The Concierge Inbox, mobile apps, and automated messages will be unavailable for approximately 1-2 hours. Inbound messages received during this time will not appear in the Inbox. They will receive an automated reply to alert guests and end users that the service is undergoing maintenance. We will work to get the Concierge Application back up and running as quickly as possible. If you have any questions, please reach out to Technical Support by going to go to Help > Chat With Us
 
Nov-30, 1:00am
Maintenance will begin as scheduled in 60 minutes.
 
Nov-30, 1:00am
Scheduled maintenance is currently in progress. We will provide updates as necessary.
 
Nov-30, 3:01am
The scheduled maintenance has been completed.
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