Analytics

Medallia Concierge: Maintenance and Downtime - April 9, 2025
April 09, 4:30am
app.zingle.me app-1.zingle.sea1.medallia.com app-4.zingle.sea1.medallia.com Mobile Apps Web Inbox iOS App Web Inbox Web Inbox SMS Messaging Android App SMS Messaging SMS Messaging Zings Zings Zings Analytics Analytics Analytics API API API Hospitality Integration System Hospitality Integration System Hospitality Integration System
 
Apr-9, 4:30am
The Medallia Concierge application (app.zingle.me) will be undergoing system maintenance with downtime on April 9, 2025 4:30am (1:30am PDT). Maintenance and downtime is scheduled to last approximately 30 minutes. During this time, the Concierge application will be offline, with the Inbox and Messaging functionality unavailable during these times. Inbound messages will receive an automated reply during this window to alert end users the service is undergoing maintenance, and will not appear in the Inbox. We will work to get your service back up and running as quickly as possible. If you have any questions, please reach out to our Technical Support team by going to Help > Chat With Us.
 
Apr-9, 4:30am
Maintenance will begin as scheduled in 60 minutes.
 
Apr-9, 4:30am
Scheduled maintenance is currently in progress. We will provide updates as necessary.
 
Apr-9, 5:00am
The scheduled maintenance has been completed.

Unable to access Concierge app
July 01, 7:56pm
app-4.zingle.sea1.medallia.com Web Inbox SMS Messaging Zings Analytics API Hospitality Integration System
 
Jul-1, 7:56pm
We have identified an issue impacting the Concierge App in the Hyatt Environment (app-4.zingle.sea1.medallia.com), where users are unable to access their services. We are actively investigating these issues and working on a resolution as soon as possible. We'll continue to post updates here as we have them and appreciate your patience.
 
Jul-1, 8:52pm
This incident has been resolved.

Analytics Not Displaying In Services
June 06, 8:47am
app.zingle.me app-1.zingle.sea1.medallia.com app-4.zingle.sea1.medallia.com Analytics Analytics Analytics
 
Jun-6, 8:47am
We're investigating reports that analytics are not displaying for Concierge services. Our team is actively investigating these issues and working to resolve them as soon as possible. We'll provide updates as they are available.
 
Jun-6, 4:24pm
This incident has been resolved.

Analytics Not Displaying In Services
June 03, 8:56am
app.zingle.me app-1.zingle.sea1.medallia.com app-4.zingle.sea1.medallia.com Analytics Analytics Analytics
 
Jun-3, 8:56am
We are seeing an issue in services where Analytics are not displaying as they should. We are currently investigating the issue.
 
Jun-4, 10:23am
We have implemented a fix to address the issues impacting Analytics reports, and have confirmed these issues should be fully resolved. Some users may need to refresh the page or re-open the Medallia Concierge to refresh the reports. Any users still experiencing any issues should contact Support via Live Chat to troubleshoot further.

Medallia Concierge - Maintenance & Downtime Nov 30, 2023 (app-4.zingle.sea1.medallia.com)
November 30, 1:00am
app-4.zingle.sea1.medallia.com Web Inbox SMS Messaging Zings Analytics API Hospitality Integration System
 
Nov-30, 1:00am
The Medallia Concierge application (app-4.zingle.sea1.medallia.com) will be undergoing maintenance and will be offline on Thursday, Nov 30 starting at 1 am EDT (6am UTC). The Concierge Inbox, mobile apps, and automated messages will be unavailable for approximately 1-2 hours. Inbound messages received during this time will not appear in the Inbox. They will receive an automated reply to alert guests and end users that the service is undergoing maintenance. We will work to get the Concierge Application back up and running as quickly as possible. If you have any questions, please reach out to Technical Support by going to go to Help > Chat With Us
 
Nov-30, 1:00am
Maintenance will begin as scheduled in 60 minutes.
 
Nov-30, 1:00am
Scheduled maintenance is currently in progress. We will provide updates as necessary.
 
Nov-30, 3:01am
The scheduled maintenance has been completed.

Analytics Data not Populating Since 8/29
August 31, 2:32pm
app-4.zingle.sea1.medallia.com Analytics
 
Aug-31, 2:32pm
We're aware of an issue with Analytics data not fully populating since 8/29. Our team is actively working to resolve these issues and re-populate the missing data. We'll provide an update once available, and appreciate your patience.
 
Aug-31, 5:35pm
We are continuing to investigate this issue.
 
Sep-1, 11:40am
This incident has been resolved.

Analytics Message Volume reports not Populating
July 06, 11:42am
app.zingle.me app-4.zingle.sea1.medallia.com Analytics Analytics
 
Jul-6, 11:42am
We're aware of an issue with Analytics Message data not fully populating. Our team is actively working to resolve these issues and re-populate the missing data. This is only impacting the Message Volume and Message Detail Analytics reports. We'll provide an update once available, and appreciate your patience.
 
Jul-7, 10:35am
A fix has been implemented to address the issues with the Analytics Message Volume reports not showing recent data. We are now working on re-populating the missing data from prior dates. We'll provide another update here once that finishes.
 
Jul-14, 2:45pm
This incident has been resolved.
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