Hospitality Integration System
December 03, 4:21pm
app-4.zingle.sea1.medallia.com
Hospitality Integration System
Dec-3, 4:21pm
Our OHIP integration service experienced an outage beginning around 12:00 AM ET on December 1 and lasting until approximately 3:00 PM ET on December 3. During this period, Hyatt services that import guest via the OHIP integration were impacted.
The issue has now been fully resolved, and guest reservation data from the OHIP integration is currently being backfilled. We will continue to monitor the process to ensure all data is restored as expected.
Dec-3, 6:35pm
Our OHIP integration service experienced an outage beginning around 12:00 AM ET on December 1 and lasting until approximately 3:00 PM ET on December 3. During this period, Hyatt services that import guest via the OHIP integration were impacted.
The issue is resolved, and Engineering has confirmed that the data is processing as expected.
April 09, 4:30am
app.zingle.me
app-1.zingle.sea1.medallia.com
app-4.zingle.sea1.medallia.com
Mobile Apps
Web Inbox
iOS App
Web Inbox
Web Inbox
SMS Messaging
Android App
SMS Messaging
SMS Messaging
Zings
Zings
Zings
Analytics
Analytics
Analytics
API
API
API
Hospitality Integration System
Hospitality Integration System
Hospitality Integration System
Apr-9, 4:30am
The Medallia Concierge application (app.zingle.me) will be undergoing system maintenance with downtime on April 9, 2025 4:30am (1:30am PDT). Maintenance and downtime is scheduled to last approximately 30 minutes.
During this time, the Concierge application will be offline, with the Inbox and Messaging functionality unavailable during these times.
Inbound messages will receive an automated reply during this window to alert end users the service is undergoing maintenance, and will not appear in the Inbox.
We will work to get your service back up and running as quickly as possible. If you have any questions, please reach out to our Technical Support team by going to Help > Chat With Us.
Apr-9, 4:30am
Maintenance will begin as scheduled in 60 minutes.
Apr-9, 4:30am
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr-9, 5:00am
The scheduled maintenance has been completed.
July 01, 7:56pm
app-4.zingle.sea1.medallia.com
Web Inbox
SMS Messaging
Zings
Analytics
API
Hospitality Integration System
Jul-1, 7:56pm
We have identified an issue impacting the Concierge App in the Hyatt Environment (app-4.zingle.sea1.medallia.com), where users are unable to access their services. We are actively investigating these issues and working on a resolution as soon as possible.
We'll continue to post updates here as we have them and appreciate your patience.
Jul-1, 8:52pm
This incident has been resolved.
November 30, 1:00am
app-4.zingle.sea1.medallia.com
Web Inbox
SMS Messaging
Zings
Analytics
API
Hospitality Integration System
Nov-30, 1:00am
The Medallia Concierge application (app-4.zingle.sea1.medallia.com) will be undergoing maintenance and will be offline on Thursday, Nov 30 starting at 1 am EDT (6am UTC). The Concierge Inbox, mobile apps, and automated messages will be unavailable for approximately 1-2 hours.
Inbound messages received during this time will not appear in the Inbox. They will receive an automated reply to alert guests and end users that the service is undergoing maintenance.
We will work to get the Concierge Application back up and running as quickly as possible. If you have any questions, please reach out to Technical Support by going to go to Help > Chat With Us
Nov-30, 1:00am
Maintenance will begin as scheduled in 60 minutes.
Nov-30, 1:00am
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov-30, 3:01am
The scheduled maintenance has been completed.
No incidents in range
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