In order to maintain our service and quality levels, we would like to inform you that we are performing essential maintenance on the platform. Please circulate these details to all relevant stakeholders within your business.

Access to all Medallia services, including Medallia’s survey mechanisms, may be impacted during this time.

Please contact Medallia Support via https://help.medallia.com if you have any questions or concerns related to this.

Regards,

Medallia Support

Over the weekend, Medallia received notification about a series of security concerns from Citrix, a well-established vendor used by Medallia for network load balancing.  As a precautionary measure to protect our systems and client data, Medallia reacted immediately to temporarily restrict access to affected environments at approximately 10:30 am PT while deploying the necessary updates. Medallia restored service to data centers on a rolling basis over the following hours.

Based on our investigation and monitoring to date, we have identified no evidence that client data was accessed or compromised as a result of these vulnerabilities. Medallia continues to monitor its environments and evaluate relevant guidance from Citrix as it becomes available.

Services in your environment have now been restored. As a result of the interruption, your IT teams may need to restart or retrigger  integrations or data transfers with Medallia.  Please open a ticket with Medallia Support at help.medallia.com if you have any questions or concerns.

For further details about the Citrix notification, please see https://www.cisa.gov/news-events/alerts/2026/09/27/critical-zero-day-vulnerabilities-exploited-citrix-netscaler-adc-gateway.

We appreciate your patience and understanding, and apologize for the disruption this may have caused to your organization.

Regards,

Medallia Support

We have identified an issue impacting the Concierge App, where some inbound messages are not being received and certain users are unable to log in. Our team is actively working on investigating and resolving these issues.

We'll continue to post updates as we have them. We appreciate your patience

We've taken the necessary measures to resolve the issues affecting the Concierge App and are seeing the system recover. 

Users may need to refresh the page or re-open the Concierge App if they are still experiencing issues.

We're continuing to monitor system performance and ensure full recovery.

We have resolved  the issue affecting the Concierge APP and is now operating normally. Our Production Services & Engineering teams have restored service and verified that the issue has been resolved.

Medallia will be performing scheduled maintenance on the Concierge database on August 18 between 1 am and 4 am ET.

During this period, we will upgrade the application database to a newer version. No impact to the Concierge application is expected. In rare cases, users may experience brief service interruptions or delays.

The Medallia Concierge environment [app-4.zingle.sea1.medallia.com] will be undergoing maintenance on Tuesday, June 9, from 1:00am - 5:00am ET. (10pm PT, June 8)

During this maintenance window, no downtime is expected, and users may continue to access and use the Concierge app. Some users may see intermittent connection delays or errors,  however any unavailability is expected to be brief and temporary.

We will work to complete this required maintenance as soon as possible.  If you have any questions please reach out to Technical Support by going to Help > Chat With Us.

We are currently experiencing an issue that is affecting manual Contact Imports within Concierge.
Please note that CSV imports via email and SFTP are not impacted and continue to function normally. However, manual uploads may fail to process at this time.
Our engineering team is actively working on a fix to restore full functionality. We apologize for any inconvenience and will provide further updates as they become available.

We are no longer experiencing an issue for manual Contact Imports within Concierge. Our engineering tea, has validated the fix and restored full functionality. 
Thanks for your patience as we restored access to your services.