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Medallia Concierge: Maintenance and Downtime - April 9, 2025
April 09, 4:30am
app.zingle.me app-1.zingle.sea1.medallia.com app-4.zingle.sea1.medallia.com Mobile Apps Web Inbox iOS App Web Inbox Web Inbox SMS Messaging Android App SMS Messaging SMS Messaging Zings Zings Zings Analytics Analytics Analytics API API API Hospitality Integration System Hospitality Integration System Hospitality Integration System
 
Apr-9, 4:30am
The Medallia Concierge application (app.zingle.me) will be undergoing system maintenance with downtime on April 9, 2025 4:30am (1:30am PDT). Maintenance and downtime is scheduled to last approximately 30 minutes. During this time, the Concierge application will be offline, with the Inbox and Messaging functionality unavailable during these times. Inbound messages will receive an automated reply during this window to alert end users the service is undergoing maintenance, and will not appear in the Inbox. We will work to get your service back up and running as quickly as possible. If you have any questions, please reach out to our Technical Support team by going to Help > Chat With Us.
 
Apr-9, 4:30am
Maintenance will begin as scheduled in 60 minutes.
 
Apr-9, 4:30am
Scheduled maintenance is currently in progress. We will provide updates as necessary.
 
Apr-9, 5:00am
The scheduled maintenance has been completed.

Concierge App Loading Issues
July 02, 7:31am
app.zingle.me app-4.zingle.sea1.medallia.com Web Inbox Web Inbox
 
Jul-2, 7:31am
We are currently investigating this issue.
 
Jul-2, 7:32am
We have identified an issue impacting the Concierge App, where users are unable to access their Concierge Inbox. Our team is actively working on investigating and resolving these issues. Currently, the app may fail to load with an error message, display a red network connection error, or simply fail to send and receive messages. We'll continue to post updates as we have them. We appreciate your patience
 
Jul-2, 7:32am
This incident has been resolved.

Unable to access Concierge app
July 01, 7:56pm
app-4.zingle.sea1.medallia.com Web Inbox SMS Messaging Zings Analytics API Hospitality Integration System
 
Jul-1, 7:56pm
We have identified an issue impacting the Concierge App in the Hyatt Environment (app-4.zingle.sea1.medallia.com), where users are unable to access their services. We are actively investigating these issues and working on a resolution as soon as possible. We'll continue to post updates here as we have them and appreciate your patience.
 
Jul-1, 8:52pm
This incident has been resolved.

Message Threads Not Loading In Inbox
June 06, 9:26am
app.zingle.me app-1.zingle.sea1.medallia.com app-4.zingle.sea1.medallia.com Web Inbox Web Inbox Web Inbox
 
Jun-6, 9:26am
We have identified an issue impacting the Concierge App, where users are unable to access their Concierge Inbox. Our team is actively working on investigating and resolving these issues. Currently, the app may fail to load message threads. We'll continue to post updates as we have them. We appreciate your patience
 
Jun-6, 9:35am
We are continuing to investigate this issue.
 
Jun-6, 9:36am
The team has identified the cause of the issue and are working to send an update to services to fix inbox performance.
 
Jun-6, 9:55am
Our Engineering team has made an update to resolve the issue with the Inbox. Please make sure to refresh your browser to load in messages.

Sound and Desktop Notifications Not Working
March 27, 12:45pm
app.zingle.me app-4.zingle.sea1.medallia.com Web Inbox Web Inbox
 
Mar-27, 12:45pm
We have identified an issue where sound and desktop notifications are not working for some services. Our team is actively working on investigating and resolving these issues. Currently, desktop notifications for new messages may fail to arrive or may be significantly delayed. We'll continue to post updates as we have them. We appreciate your patience
 
Mar-27, 1:01pm
We are continuing to investigate this issue.
 
Mar-27, 2:00pm
A fix has been implemented to resolve the issues affecting desktop notifications for new messages in the Concierge app. Some users may still see some old or previously delayed notifications. Any users still experiencing any issues should contact Support to further troubleshoot. We will continue to monitor system performance and appreciate your patience.
 
Mar-27, 7:07pm
This incident has been resolved.

App-4 User Login Issues Resulting in 403 Error Page
January 18, 8:58am
app-4.zingle.sea1.medallia.com Web Inbox
 
Jan-18, 8:58am
We are investigating reports of users not being able to login to Concierge in the app-4.zingle.sea1.medallia.com environment. Users attempting to login are receiving a 403 error page. We're actively working on identifying the root cause of the issues and will provide an update as soon one is available.
 
Jan-18, 2:27pm
A configuration update has been made to address the login issues. Users should now be able to login through SSO following the normal process.
 
Jan-21, 10:47pm
This incident has been resolved.

Medallia Concierge - Maintenance & Downtime Nov 30, 2023 (app-4.zingle.sea1.medallia.com)
November 30, 1:00am
app-4.zingle.sea1.medallia.com Web Inbox SMS Messaging Zings Analytics API Hospitality Integration System
 
Nov-30, 1:00am
The Medallia Concierge application (app-4.zingle.sea1.medallia.com) will be undergoing maintenance and will be offline on Thursday, Nov 30 starting at 1 am EDT (6am UTC). The Concierge Inbox, mobile apps, and automated messages will be unavailable for approximately 1-2 hours. Inbound messages received during this time will not appear in the Inbox. They will receive an automated reply to alert guests and end users that the service is undergoing maintenance. We will work to get the Concierge Application back up and running as quickly as possible. If you have any questions, please reach out to Technical Support by going to go to Help > Chat With Us
 
Nov-30, 1:00am
Maintenance will begin as scheduled in 60 minutes.
 
Nov-30, 1:00am
Scheduled maintenance is currently in progress. We will provide updates as necessary.
 
Nov-30, 3:01am
The scheduled maintenance has been completed.

Medallia Concierge - Maintenance & Downtime (app-4.zingle.sea1.medallia.com)
June 29, 4:46am
app-4.zingle.sea1.medallia.com Web Inbox
 
Jun-29, 4:46am
The Medallia Concierge application at app-4.zingle.sea1.medallia.com is undergoing system maintenance and will be offline, with the Inbox and Messaging functionality unavailable during this time. Inbound messages will receive an automated reply during this window to alert end users the service is undergoing maintenance, and will not appear in the Inbox. We will work to get your service back up and running as quickly as possible. If you have any questions, please reach out to Technical Support by going to go to Help > Chat With Us
 
Jun-29, 4:46am
Scheduled maintenance is currently in progress. We will provide updates as necessary.
 
Jun-29, 6:02am
The scheduled maintenance has been completed.
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