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Welcome to the home for real-time information on system status and availability for Medallia Concierge!

Current Status

Analytics
Normal  
API
Normal  
SMS Messaging
Normal  
Web Inbox
Normal  
Zings
Normal  
Analytics
Normal  
API
Normal  
SMS Messaging
Normal  
Web Inbox
Normal  
Zings
Normal  
Analytics
Normal  
API
Normal  
SMS Messaging
Normal  
Web Inbox
Normal  
Zings
Normal  
Android App
Normal  
iOS App
Normal  

Service Status History

Incident Timeline

This Week

Scheduled Maintenance for Medallia Concierge (app.zingle.me)
August 18, 9:00pm
app.zingle.me Web Inbox SMS Messaging Zings Analytics API Hospitality Integration System
Aug-18, 9:00pm

Medallia will be performing scheduled maintenance on the Concierge database on August 18 between 9pm and 12am ET.

During this period, we will upgrade the application database to a newer version. No impact to the Concierge application is expected. In rare cases, users may experience brief service interruptions or delays.

Aug-19, 12:00am
The planned maintenance to the Medallia Concierge application database is now complete. If your service experiences any unexpected issues, please contact Medallia Technical Support by going to Help > Chat with Us within your Concierge service.

Scheduled Maintenance for Medallia Concierge (app-1 & app-4)
August 18, 1:00am
app-1.zingle.sea1.medallia.com app-4.zingle.sea1.medallia.com Web Inbox Web Inbox SMS Messaging SMS Messaging Zings Zings Analytics Analytics API API Hospitality Integration System Hospitality Integration System
Aug-18, 1:00am

Medallia will be performing scheduled maintenance on the Concierge database on August 18 between 1 am and 4 am ET.

During this period, we will upgrade the application database to a newer version. No impact to the Concierge application is expected. In rare cases, users may experience brief service interruptions or delays.

Aug-18, 4:00am
The planned maintenance to the Medallia Concierge application database is now complete. If your service experiences any unexpected issues, please contact Medallia Technical Support by going to Help > Chat with Us within your Concierge service.
Week of 07/19/2026

App / Inbox Outage - Investigating
July 22, 12:05pm
app.zingle.me Web Inbox SMS Messaging Zings Analytics API Hospitality Integration System
Jul-22, 12:05pm

We have identified an issue impacting the Concierge App, where users were unable to access their Concierge Inbox. Currently, the app  functionality is restored and performance is back to normal. 

Our team is actively working on investigating and the root cause of  these issues.
We'll continue to post updates as we have them. We appreciate your patience


Jul-23, 1:16am

We've taken the necessary measures to resolve the issues affecting the Concierge App and are seeing the system recover. 

Users may need to refresh the page or re-open the Concierge App if they are still experiencing issues.

We're continuing to monitor system performance and ensure full recovery.


Jul-23, 2:00pm

The Concierge App is no longer experiencing an inbox outage. Our Production Services & Engineering teams have restored operation and verified that the issue has been resolved.
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